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The most common error we see from our members involves the expiration date of their credit or debit cards, when trying to make a payment. The format they need to enter it in - "MM-YYYY" is not very common, and many of them don't seem to get it right the first time. Is there any way to change this field to use drop-downs for the month and year, like we see on most other eCommerce websites? this would make it easier for our members, and also easier for our club's support team (that's me!). Thanks.
1 Votes
2 Comments
Ann-Casey Campagnolo posted about 2 months ago
Agreed. This date format is so non standard. We found that 80% of the error messages our members receive (and the error message doesn't even indicate what they did wrong) are due to not entering the credit card expiry date correctly.
2 Votes
Ann-Casey Campagnolo posted about 2 months ago
Agreed. This date format is so non standard. We found that 80% of the error messages our members receive (and the error message doesn't even indicate what they did wrong) are due to not entering the credit card expiry date correctly.
1 Votes
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