Common Ticket Questions & Answers 0

Accounts 17

• Account Tags
• Unpaid Warning Message
• How to Switch to A Member Account
• Uploading Photos to Member Accounts
• Add a New Account

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Email 4

• Managing Email Accounts & Forwarders (Aliases)
• Checking Email on Devices & Via Web
• Using Gmail to Check Pool Accounts
• Add Member Splash to Client MailChimp Account

Mailchimp 8

• MailChimp 101 — Sending Group Emails
• Create a Segment in MailChimp
• Answers to Frequent MailChimp Questions
• Managing Contact Info in Email Footer
• Resubscribe in Mailchimp

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Events 6

• Using the Events Calendar
• Display a List of Upcoming Events
• Add a Calendar Feed
• Events Organiser Shortcode Usage
• How to Find Your Gmail ical Feed

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Forms 5

• Waitlist / New Account Form
• How to use Nested Forms to Handle Multi-Person Registrations
• Pre-Populate Forms
• Google Sheets Integration
• Using Conditional Logic in Forms

Forms Overview 5

• Forms Overview
• Waiver Forms
• Using the List Feature in Forms
• Zapier
• Create a Form with Products

Forms Access 2

• Restrict Forms to Logged in Members
• Limit Form to One Entry Per Account

Forms Payments 2

• Authorize.net Integration
• Adding a Service Fee to Forms

Notifications 1

• Not Receiving Notification Emails

Member Splash Account Fields 2

• Acct ID Field in Forms
• Account Types Field

Using Nested Forms 0

Multi Page Navigation 1

• How to Enable Multi-Page Navigation

Preview Submission 1

• How to Enable Preview Submission

Front Desk 5

• Adding / Viewing Check-In Notes
• Checking Members In
• Taking Member Pictures at the Front Desk
• Configure Check-In Settings
• Guest Pass Purchase at the Pool

Getting Started 12

• INTRODUCING MEMBER SPLASH TO YOUR MEMBERS
• Recommended Front Desk Equipment
• Supported Pricing Parameters
• Custom Domain Names
• New Season Checklist

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Guest Credits 3

• Guest Credits
• Front Desk Settings
• Guest Pass Purchase at the Pool

Authorize.net 7

• Manage Authorize.net Admin Email Notifications
• Rebillable Authorize.net Charges
• Authorize.net Card Reader
• Authorize.net Customer Email Receipts
• Refund Authorize.net Payment

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Payments 10

• Online Payments
• Bills & Payments in the Dashboard
• Recording Check Payments
• How Members Make Online Payments
• How to Add a Make a Payment Option to Your Manage Account Screen

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Point of Sale 7

• Point of Sale – Employee Discount
• Point of Sale Product
• Print Receipts
• Point of Sale Settings
• How To Make a Payment on Your Account

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Products 14

• One Price per Product
• Products 101
• One Fee Type per Product
• Make Products Active / Inactive & Schedule Live Date
• Account Tags

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Posts 2

• How to Add a Pdf to a Post
• How to Add a Post

User Roles 0

Reservations 3

• Appointment Hour Booking
• Facility Reservation System
• Reservations Download

Reports and Exports 8

• Member Data Export
• Quickbooks Reporting
• Account Report
• How to Pull a Member Report
• How to Pull a Payments Report

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Browsers 1

• Don't Use Internet Explorer

Users 2

• User Roles & Permissions
• Add a New User

Volunteer Sign Up Sheets 1

• Volunteer Sign up Sheets

Waiting List 4

• Adding / Editing Waiting List Forms
• Offering Membership to your Wait List
• Sample letter for offering membership to Wait List applicants
• Auto Waitlist

Website Content Updates 8

• News Ticker
• Widgets
• Restricting Access to Pages
• Restrict Content on Page to Members
• Twitter Feed

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