Use your Mailchimp account (or other mailing system) for sending bulk emails to your membership. Our experience is that club’s email data runs the gamut from non-existent to fairly comprehensive. Our recommendation to clubs is that you send an initial email to your members letting them know about the new site and how to access their accounts. This is a key step in introducing your membership to Member Splash.


Since most mail packages tracks opens and bounces you can then generate a list of members who either don’t have an email address on file or didn’t get or read the email and follow up with a paper mailing.


Using Merge Tags

You might want to use the provided sample as the basis of your initial email. It uses Merge Tags which get replaced with actual member data. The format for a merge tag is *|TAG|* where TAG is replaced with the type of data we want to merge.


Here are a few pre-packaged email templates to get you started, these are only suggestions so feel free to compose your own welcome letter.  Remember that every club is different so take the time to modify these to your own situation. For example use the terms your club members would recognize, include some details about the set up and passwords. Lastly always be prepared for your members to contact you with questions. An introductory email to your members might look something like one of these samples, but you can edit the email based on your system configuration/settings:


Sample Email #1 - Introducing Member Splash to Existing Members (Before Dues Are Collected)

 Welcome to the New Season!

We are excited to announce that with this renewal campaign we are also launching a new membership management system that will allow you to pay your membership, buy guest passes as well as have the front gate staff check you and your guests in quickly at the front gate among many other benefits.  


As part of the pre-launch process, we have worked hard to clean our records and import all of your existing account data into the new system.  We ask that when you first log into the new system to secure and pay your membership dues, please take a moment to verify all of your account information and make any corrections needed.  If you have any questions or need assistance with any changes please contact us at <insert email here>.

Instructions to log into your new account:

  • Logging In: Visit <insert URL here> and click on the Loginlink at the top of the page.
    • Your Username: *|LOGIN|*
    • Your Temporary Password: <insert default/temporary password found in members splash settings/account settings/ or on your credential sheet>

      *IMPORTANT: You will see a reminder when you log in that you are using the default/temporary password. Please update it to something secure and store it somewhere. If you ever lose your password you can use the password reset link found on the login page, but this requires a valid email address on file. You can store one email address per adult member by clicking the edit icon next to their name on the account management screen.
  • Add/Delete Members: To do so, click the ADD MEMBER button and add any members needed. If you need to delete a member, click on DELETE next to each member and delete. Please remember, all members must have the same permanent address.
  • Edit Member Information: Edit all info for each member. To do so, click on EDIT next to each member's name and edit phone, email, gender, member type and/or date of birth.
  • Edit Account Information:  You can change your username here, change the billing contact and update your address. Make sure you are using the address which is associated with your credit card.
  • Profile Image: Upload profile images of each individual in your family membership under their name.  To do so, select each member, hit EDIT and add each photo by clicking on the CLICK TO UPLOAD IMAGE icon. Please use a close up, head shot or cropped face photo.
  • Emergency Contact: To add emergency contact info, click on EDIT next to emergency contact info and add the correct info.
  • Payments: Please secure your family membership by making a payment. Please click on the BIG red banner at the top of your login page. Once you have clicked on your dues payment, you will choose your method of payment and be taken to a second screen to check out. We accept:
    • Credit/Debit Card - If you are paying by credit card, enter credit card number, expiration date and CVV.
    • Check - If you are paying by check, please download and print the invoice you will see on the page and mail into the address provided.

We look forward to seeing all of you in a few months at our favorite place to cool off and spend time with our friends!



Sample Email #2 - Introducing Member Splash to Existing Members (Mid-Season)


Dear *|FNAME|* *|LNAME|*,


We are pleased to announce we have a new website and online membership management system. As part of the pre-launch process we have worked hard to clean our records and import all of your existing account data into the new system. Due to differences in formatting and how information is stored there will be some records that are incomplete or need to be adjusted. We ask that when you first log into the new system you please take a moment to verify all of your account information and make any corrections needed. If you have any questions or need assistance with any changes please contact us at <insert contact email>.


Instructions to log into your new account:

Visit <insert URL here> and click on the Login link at the top of the page.

  • Your Username: *|LOGIN|*
  • Your Temporary Password: <insert temp password found in members splash settings/account settings/>

    *IMPORTANT: You will see a reminder when you log in that you are using the default/temporary password. Please update it to something secure and store it somewhere. If you ever lose your password you can use the password reset link found on the login page, but this requires a valid email address on file. You can store one email address per adult member by clicking the edit icon next to their name on the account management screen.



Sample Email #3 - Introducing Member Splash to Waitlist/New Members Who Signed Up via Form


Dear  *|FNAME|* *|LNAME|*, 


We are pleased to welcome you to <insert club name>! When you signed up for the Waitlist or the New Member Application using the form on our website, an account was created for you in our system. Please log into your account to update your contact information. The following steps provide instructions for logging into your account and making any updates to account information. 


Instructions to log into your new account:

  • Logging In: Visit <insert URL here> and click on the Loginlink at the top of the page.
    • Your Username: *|LOGIN|*
    • Use the password that you entered into the Waitlist or New Member Application form.

*IMPORTANT 

If you ever lose your password you can use the password reset link found on the login page, but this requires a valid email address on file. You can store one email address per adult member by clicking the edit icon next to their name on the account management screen.


Please take a moment to verify all of your account information and make any corrections needed.

  • Add/Delete Members: To do so, click the ADD MEMBER button and add any members needed. If you need to delete a member, click on DELETE next to each member and delete. Please remember, all members must have the same permanent address.
  • Edit Member Information: Edit all info for each member. To do so, click on EDIT next to each member's name and edit phone, email, gender, member type and/or date of birth.
  • Edit Account Information:  You can change your username here, change the billing contact and update your address. Make sure you are using the address which is associated with your credit card.
  • Profile Image: Upload profile images of each individual in your family membership under their name.  To do so, select each member, hit EDIT and add each photo by clicking on the CLICK TO UPLOAD IMAGE icon. Please use a close up, head shot or cropped face photo.
  • Emergency Contact: To add emergency contact info, click on EDIT next to emergency contact info and add the correct info.
  • Payments: Once we have extended an offer of membership, please secure your family membership by making a payment. Please click on the BIG red banner at the top of your login page. Once you have clicked on your dues payment, you will choose your method of payment and be taken to a second screen to check out. We accept:
    • Credit/Debit Card - If you are paying by credit card, enter credit card number, expiration date and CVV.
    • Check - If you are paying by check, please download and print the invoice you will see on the page and mail into the address provided.


 If you have any questions or need assistance with any changes please contact us at <insert contact email>.