This will show you how your members can make their annual dues payments online using either credit card, debit card or paper check. Members can also pay for guest passes, social events, team dues and other products using this system.
In Member Splash, anything that can be paid for through the system is called a product. Member dues, application fees, guest fees and social event fees are all examples of Products.
Each Product has a specific price and is made available to a specific audience. Products like guest fees are made available to all members, while Products like Senior Member dues are made available only to senior members.
When a member logs in to his or her account, the system will recognize what account type they have, and will charge the member the appropriate dues amount. Any other products, such as guest fee passes, or social events, that the member is eligible for will also appear in the product list for the customer to choose from.
Once the customer has selected all the products that he or she would like to purchase, they choose the form of payment that they would like to use. While it is up to each club to determine the forms of payment that they would like to accept, we recommend accepting credit cards, debit cards and paper checks. 85 - 90% of your member population will elect to use credit cards, since it offers them immediate finalization of the transaction, credit card points and flexible payment options. Accepting paper checks still leaves an option for those customers who prefer not to make online transactions, or don’t want to pay transaction fees.
After selecting a form of payment, members are taken to the next screen to summarize their transactions. If paying by credit or debit card, members will be prompted to enter their card details on this screen and finalize their transaction. A payment summary will then be emailed to them.
Customers paying by check will be given instruction for writing and mailing checks, along with printing a PDF to make check reconciliation easier.
Upon completion of payment transactions, members are returned to their account screen. There, they can view a record of their transaction, and all transactions made in the past.
To reconcile a check payment, club administrators will click on the Payment tab, and the View Orders. They will find the correct order, click on edit, and enter the check number and payee into the system. Upon clicking Submit, the check is recorded as a payment and the member’s account will reflect as paid.