When Member Splash sets up a MailChimp account for a customer we initially use a Member Splash email address, such as client@membersplash.com. That allows us to receive the authentication PINs that MailChimp uses as part of its two-factor authentication system. When set up is complete we add a forwarder so that the Member Splash address simply forwards on to one specified by your club.


You are welcome to leave that as is. We have verified and authenticated the membersplash.com domain and emails being sent using it will have the highest possible delivery success rates. But it does mean that your members will see that as the From address on your emails. If you prefer to show a club email address you will need to follow the steps below. The official MailChimp guide to changing your contact info. is here: https://mailchimp.com/help/view-or-change-account-contact-information/


IMPORTANT: It is strongly recommended that you do not use a free email address (gmail, yahoo, etc.) as the From address. MailChimp explains exactly why here: https://mailchimp.com/help/limitations-of-free-email-addresses/


  1.  In MailChimp click on the Profile icon at the top right of the screen and choose Account;
  2. Go to Settings -> Contact Information. You will see sections to edit the Profile Information, Contact Information and Audience Information. An Audience is what MailChimp calls a list. We set up a single list for your club but you may have multiple. Each list has an email address listed that is used as the From address. 
  3. Verify your domain (required) and authenticate it (optional but recommended). Before you can send emails using the updated email address you must prove you own it by verifying the domain. Under Settings -> Domains hit the Verify Domain button and enter the email address you just added. MailChimp will sent a confirmation email to that address with a link you must click.
    Authentication involves updating the DNS records for your domain to indicate that MailChimp has permission to send emails on your behalf (using your domain name). Doing this will improve deliverability but is not required. The official MailChimp instructions for verifying and authenticating are here: https://mailchimp.com/help/set-up-custom-domain-authentication-dkim-and-spf/