When Member Splash first sets up your new site we configure all of the settings based on the information you provide. However, over time some of that information may change so it's a good idea to review before the start of each season. One particularly important one is the Administrative Email address.

We use Send Grid to deliver emails that you needed generate automaticity to your members. Things such as password resets and form notification email are the most common. 

Send grid provide one of the highest delivery rates for your emails.  Send Grid will use your Administrative Email address as the ‘from’ email on all the automaticity generate emails the system needs to send out (like password resets and form notifications)  

When picking your Administrative Email address, you should use an email address with a domain name that you control, such as you organizations email address.  If you use a gmail, yahoo, or similar email address you may experience some deliverability issues.  While you can use your happytimesswimclub@GMAIL.COM this can impact your delivery rates.


You find this setting under the Settings -> General tab.

Premium clients are provided with email service for your club via our service. Thus you should use on the the unlimited emails we provide as your Administrative Email address.  (e.g. if the address of your Member Splash site is https://superswimclub.com. You would use an email address like general@superswimclub.com

Essentials or Basics client (or a Premium client opting to use another email service, not having us host your email) we recommend the following.  

You can authorize Member Splash to send email for your domain. (To do this you must update your DNS records. Contact your IT professional or the POC that manages your email to complete these tasks) 

a) Add our server's IP address ( to the SPF record of your email server. (this basically says "allow Member Splash to send emails for us")  

b) and add a DKIM record. 

It is important that this address be one that is authorized to send email from our server. To combat spam email service providers check messages against records that indicate which servers are allowed to send email on behalf of a specific domain name.