Admins Can Now Delete Paid Orders

Modified on Fri, 22 Jul 2022 at 03:33 PM

How to Delete a Paid Order (dues product or guest pass product & POS orders): 

1. Navigate to your View Orders screen or View Payments screens

2. Find the order that you would like to delete and click the 'Delete Order tab you see below that account number. 

3. The system will ask you to confirm your selection, if that's correct click "Ok"


Important: The order will be removed from the order history and reporting. This feature will only remove orders from the system. It will not make any changes to the payment status flag or remove previously purchased guest credits from member accounts. Admins will need to continue to make those manual changes following an order deletion. Once deleted an order cannot be recovered. 
**Also if the order contains bills, those bills get reverted to unpaid and show up again on the bills screens and on the member side. 


How to Delete an Unpaid Order:

After an order has been created and is now visible on the View Orders screen, admins simply just click the trashcan icon. The system will ask you to confirm your selection and your unpaid POS order will be deleted. 


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