Using Knowledge Base, Forums, & Tickets

Modified on Wed, 03 Aug 2022 at 02:52 PM


Knowledge Base and our Solutions Articles


Using the Knowledge Base and our Solutions Articles is a great way to build on what you have already learned from the Plan Level training and the Club Role bases training. 


Forums


We created the forums as a one-stop-shop for our customers to see the latest news on releases, find archived newsletters, view our Facebook webinar and Q&A session recordings and even enter new feature requests. Feature requests and enhancements that were previously submitted to our form have already been logged for consideration. So you will not need to re-submit your requests.


You’ll also see a new forum category called Community Tips. Here, we invite our customers to add helpful hints and tips for fellow pools admin - we Member Splash teammates will even add suggestions for using the platform.  


Submit a Ticket 


If you have exhausted the forums and knowledge base you can open a ticket and our support staff will be glad to assist you. Please remember that you must be logged in to the support portal to open a ticket 




Creating an account is really easy. You’ll find a Login/Sign-up portal at the top of the new Support page. If you have not created an account yet, go ahead and create one - you’ll enter your name and email address in the portal:


If you have ever sent in a ticket to the Support team, the system has already created an account for you using the email address you used when sending in the ticket. The system created a password for you as well, but if you do not have it handy, just click the “Forgot your password?” link below our social media links to reset it. If you are unsure as to whether or not you have account, just click the Login tab and enter your credentials there and reset your password.





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