Check if your new domain is working
After our team updates your domain, it can take a little while before everyone sees your Member Splash site. Most changes show up within a few hours, but some can take up to 48 hours.
⚠️ Please don’t change your domain’s DNS settings while you wait. Our team makes these changes for you, and an extra or edited record can take your website or email offline.
See if the change has spread
Go to whatsmydns.net.
Type your domain without “www” (for example, yourclub.com).
Choose A from the record type list, then click Search.
Look at the addresses listed for each location. If they don’t all match yet, the change is still spreading. Check back in an hour or two.
Still seeing your old site?
Your computer or browser may still remember your old site. Try these in order:
Open your site in a private or incognito window.
Open your site on your phone with Wi-Fi turned off.
If your site loads correctly in either of those, clear your browser’s cache, then reload the page. This also fixes most “not private” or “not secure” warnings right after a switch.
If you still see the old site, clear your computer’s saved DNS:
Windows: Open Command Prompt, type
ipconfig /flushdns, and press Enter.Mac: Open Terminal, type
sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder, press Enter, then type your Mac password.
If your members tell you they still see the old site, share steps 1 and 2 with them.
💡 Tip: Always type your domain without “www.” For more on why, see SSL Coverage: Site is not Secure Warning in Browser.
Get help from Support
If your site still isn’t showing after 48 hours, contact our Support team, Monday to Friday, 6am to 6pm ET. Include your domain and the date the change was made.
Related: How to connect a custom Domain Name