Fix a site that won’t load after connecting your domain
After your club’s domain moves to Member Splash, your computer might show the old site, a blank page, or a “Your connection is not private” warning for a while. This usually means your browser is remembering the old site, and a few quick steps will clear it up.
Check if it’s just your computer
Open a private window. In Chrome, press Ctrl+Shift+N (Windows) or Cmd+Shift+N (Mac).
Type your club’s address without “www,” for example yourclub.com.
If it still doesn’t load, try your phone with Wi-Fi turned off.
If the site loads either way, your domain is working and your browser just needs a refresh. Go on to the next section.
Clear your browser’s cache
In your browser, press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac).
Set the time range to All time.
Check Cached images and files and Cookies and other site data.
Click Delete data.
Close every browser window, open your browser again, and visit your site.
💡 Tip: Still seeing the old site? Your computer may also be remembering the old address. Follow the steps to clear your DNS cache in DNS Propagation: How long do DNS changes take?
Give it time to update
Most domain changes show up within a few hours, but some can take up to 24 hours. To see whether the change has reached other parts of the world, enter your domain at What’s My DNS.
⚠️ Only seeing the warning with “www”? Member Splash’s free security certificate covers yourclub.com but not www.yourclub.com. See SSL Coverage: Site is not Secure Warning in Browser.
Get help
If your site still won’t load after 24 hours, even after clearing your cache, submit a ticket. Include your domain, your browser, and a screenshot of what you see. Our Support team is available Monday to Friday, 6am to 6pm ET. If your members see the warning, share the steps above with them.