When your club moves to Polaris Mail, your email keeps working the whole time. Hereâs what to expect and what to do once the move is done.
Get ready for your migration
Weâll contact you first. Nothing changes until you confirm.
Itâs usually quick. Most migrations take 10â15 minutes. Some take a few days while your domainâs settings update across the internet.
Thereâs no downtime. Your email keeps working on the old system during the move, and weâll keep you posted along the way.
Finish setup after your migration
Log in to webmail at al.emailarray.com with your email address and the temporary password we sent you.
Change your password right away. Click the user icon in the top right, choose User Settings > Password, enter a new password, and click Change. For more help, see How to Login to Polaris Mail and Set your New Password.
If you read email in Outlook, Apple Mail, or another email app, update its incoming and outgoing server settings. See Polaris Mail IMAP & POP3.
Send yourself a test email and reply to it to make sure sending and receiving both work.
â ď¸ Change your temporary password as soon as you log in. If you donât, youâll be locked out of your mailbox.
đĄ Tip: If webmail.yourclubdomain.com doesnât load yet, use al.emailarray.com. Your own address can take a little while to start working.
Manage your clubâs mailboxes
Go to Communications > Email Accounts.
Add mailboxes, set up aliases, or create distribution lists.
For details, see Managing Your Polaris Mail Account.
Understand Polaris Mail pricing
Polaris Mail costs $2 per mailbox per month. Each mailbox includes 25GB of storage, and you can divide storage across your clubâs mailboxes however you like.
Get help
Ask đŚSplash from your dashboard at any time, or message our Support team. Weâre here Monday to Friday, 6am to 6pm ET. See How to Engage Member Splash Support.