MemberSplash

Explore the various ways to communicate with membership: Announcements, Email, Push Notifications and Text Messaging

Communications 

How to create, target, schedule, and track pop-up and feedback announcements shown to members on their dashboard.

Using Announcements to Send Dashboard Notifications to Members

A new feature allowing Admins to send pop up messages to members' dashboards

Announcements

MemberSplash's Member Mail or MailChimp Integration

Email Options

How administrators configure Member Mail, manage contacts and segments, build campaigns in Member Splash Builder, and schedule member emails.

Member Mail / Email Campaigns

Member Mail - Merge Tags

For Premium customers using email accounts managed by Member Splash this article shows you how to access them from your various devices.

Accessing Club Email Accounts Provided by Member Splash

Managing Email Accounts & Forwarders (Aliases)

Member Splash's Member Mail

Send an email to just part of your club, like unpaid accounts or your waitlist. Member Splash syncs your account info to Mailchimp, so you can filter your members right…

Understanding MemberSplash Segments in Mailchimp

Sending Mailchimp Emails Directly From MemberSplash

How to use Merge Tags to Personalize Emails

If a member clicked Unsubscribe in one of your club’s emails, Mailchimp won’t let you add them back yourself. Send them your signup form link so they can opt back…

Re-subscribe a member in Mailchimp

Every email your club sends through Mailchimp must show your club’s name and mailing address in the footer. Mailchimp adds this for you, and you can change what it says…

Managing Contact Info in Email Footer

If your club sends email through Mailchimp, here’s how to pick the right plan and where to learn the basics. For questions about using Mailchimp itself, Mailchimp’s own guides are…

Mailchimp plans, guides, and tutorials

MailChimp FAQ's - Syncs, Bounces, Unsubscribes, Orphans & more

Important Things to Know About Email Lists

Link your club’s Mailchimp account so you can email your members right from Member Splash. You’ll need a Mailchimp login and about 10 minutes.

New Clients - Connect Mailchimp to Member Splash

If a member says your club’s emails aren’t reaching them, check their contact status first, then have them mark your club as a safe sender.

Members not getting emails? Whitelist them!

If you need help with a MailChimp account granting agency access to Member Splash will allow our team to assist.

Share Access to Your MailChimp Account

For Premium customers using email accounts provided by Member Splash, here's how to send and receive messages.

Accessing Member Splash Email Accounts

How to setup Mailchimp with MemberSplash

Mailchimp

What is Polaris Mail?

How to Login to Polaris Mail and Set your New Password

How to Connect to MemberSplash Polaris Mail with Email Client

Polaris Mail IMAP & POP3 (Email Client Connection Information)

📬 Polaris Mail Migration – FAQs

Managing Your Polaris Mail Account

How to send your Welcome Campaign using Mailchimp

Polaris Email Information and Help Articles

Polaris Mail

Learn how to manage Member Splash provided email accounts using an existing Gmail account.

Using Gmail to Manage Club Email Accounts

Getting a duplicate email error on new accounts

Using Gmail to Check Pool Accounts

Email Accounts

How to send push notifications to members' phones and browsers, choose an audience, preview your message, and review sent notifications, subscribers, and pruned subscriptions.

Push Notifications — Admin Guide

Delivered via the Mobile App, Push Notifications are immediate notifications on your members' phones

Push Notifications

An overview of text messaging for Premium clubs: what you can text, how members opt in, and where to find each setup guide.

Text Messaging for Premium Clubs

How members opt in to texts, what each subscriber status means, and how to add mobile numbers and record consent.

Text Messaging: Managing Subscribers and Consent

Create saved groups of members to text by layering filters and hand-picking members to include or exclude.

Text Messaging: Building Segments

Compose a text to a segment or one member, use templates, schedule it for later, send emergency alerts and check delivery results.

Text Messaging: Sending a Text

How push notifications and text messaging differ in reach, opt-in, timing, content rules and features, and when to use each one.

Push Notifications vs. Text Messaging: Which Should I Use?

Send your members texts with important time sensitive updates

Text Messaging

Ask the Community

Video Training

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

No conversations found

AI title

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Conversations and tickets in {topic}

Conversations and tickets in {topic} // {subtopic}

Volume, creators and topics for your company.

Insights

Top creators

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

You're not signed in on this browser. Sign in through this site's Messenger, then reload this page.

Sign in to view your company's tickets

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.

Reading along with you

Create your account and invite the first people to your workspace.

Pick the right role for each person you add.

Update your plan, payment method, and invoices.

Collections