MemberSplash

Start here. Guides for clubs, HOAs, new board members and onboarding.

Getting Started

Access Your System and Understand Your Configuration

Getting Started with Member Splash for Clubs- Part 1

Getting Started with Member Splash for Clubs- Part 2

Getting Started with Member Splash for Clubs- Part 3

New to Member Splash? Walk through the basics for swim and tennis clubs in three parts.

Clubs: Start Here

Access Control Setup and System Configuration

Getting Started with Member Splash for HOAs - Part 1

Getting Started with Member Splash for HOAs - Part 2

Getting Started with Member Splash for HOAs - Part 3

Understand how HOAs utilize Member Splash and get started

HOAs: Start Here

New Board Member Checklist (Role-Based)

Board Member Transition Template

Best Practices: Use Board-Specific Email Addresses

Video Training: Start Here

Free Weekly Group Q&A Sessions

Resources to help newly elected board members get up to speed with Member Splash.

New Board Members: Start Here 

Onboarding Resources

Explains why Member Splash works exclusively with one payment partner instead of supporting Stripe, PayPal, or other general-purpose processors.

Why Member Splash Uses a Single Payment Partner

How to Format Member Data

Helpful Data Formatting Tips

Exporting Member Data from Wild Apricot

Exporting Member Data From RecDesk

Exporting Member Data From eSoft Planner

Understanding Your Website URL Options

What's included with your plan, what we need from you, and how long each onboarding step takes.

Onboarding Overview: What to Expect

File type and size requirements for images and documents submitted during the Website Content section of the onboarding questionnaire.

Onboarding: Website Content — File and Image Sizing Requirements

Onboarding: Merchant Account Application

Everything you need while setting up your club: payments, member data and your website

Comprehensive guide explaining Member Splash's complete workflow for board members: from account creation and waitlist management through payment processing, renewals, admin controls, and photo-based check-in systems for membership organizations.

Member Splash Platform Overview for Board Members

An overview of the Member Splash top navigation bar and Dashboard widgets.

Dashboard & Navigation Overview

How do I sign in to my Member Splash account?

Every site should have a dedicated test account to verify products display correctly and test payment workflows.

Creating an Admin Test Account

Meet Poseidon, Your AI Assistant in Member Splash

Admin Account: How to change the password

Member Splash Platform Overview

New Season Checklist - Swim Clubs

How to Reset Payments for a New Season

Introducing Member Splash to Your Members

Best Practices for Reconciling Member Splash with QuickBooks Online

End-of-Season Wrap-Up

An industry expert guide to winterizing your outdoor swim club facility, covering both pool management company and volunteer-led approaches.

Winterizing Your Facility for a Smooth Reopening

Checklists and best practices from opening day through winterizing.

Running Your Season

How to Submit a Ticket and Get Help from Member Splash

How to Engage Member Splash Support

How to open the DevTools Console in Chrome and Send Logs to MemberSplash Support

If you want to receive emails when the Support team responds to your support inquiry, add an email address to your Admin user account

Receive an Email when the Support Team responds

Member Splash is a self-managed platform designed to empower you with the tools needed to manage your club independently. Our support team is here to guide you, provide resources, and…

Scope of Support

Member Splash Community Group

Getting the best Support from Member Splash Support Team

Member Splash Support

Ask the Community

Video Training

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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