MemberSplash

Last Updated: January 2026 ​ ​MS Bot (AI Support): Available 24/7 for instant assistance

Monday – Friday, 8:00 AM – 7:00 PM ET

Closed on U.S. federal holidays (with exceptions on Memorial Day and Labor Day)

- Monday – Friday, 8:00 AM – 7:00 PM ET
- Closed on U.S. federal holidays (with exceptions on Memorial Day and Labor Day)

Critical Issues: Resolved within 3 business days per our <a href="https://membersplash.com/terms-of-service/service-level-agreement/" rel="nofollow noopener noreferrer" target="_blank">SLA</a>

- MS Bot: Immediate
- Non-Peak: Within a few hours
- Peak Periods: 4-6 hours, up to 24 hours
- Critical Issues: Resolved within 3 business days per our <a href="https://membersplash.com/terms-of-service/service-level-agreement/" rel="nofollow noopener noreferrer" target="_blank">SLA</a>

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Our team provides guidance and troubleshooting for Member Splash platform features, including:

Platform troubleshooting and bug escalation

Step-by-step guidance and resource recommendations

Questions about platform capabilities and settings

- Platform troubleshooting and bug escalation
- Step-by-step guidance and resource recommendations
- Questions about platform capabilities and settings
- Payment processing error resolution
- Data export guidance
- Feature request submissions

We're here to teach you how to use the platform effectively so you can manage your club with confidence.

Make configuration changes on your behalf - We provide guidance and resources to help you configure forms, fees, and settings, but you're responsible for implementing changes to your account

Custom development, coding, or advanced customizations

Third-party apps, themes, or integrations

- Make configuration changes on your behalf - We provide guidance and resources to help you configure forms, fees, and settings, but you're responsible for implementing changes to your account
- Custom development, coding, or advanced customizations
- Third-party apps, themes, or integrations
- Staff training or ongoing tutorials
- Managing your day-to-day operations
- Feature request status updates
- Legal, financial, or compliance advice

For tasks outside our standard scope, consider our <a href="https://membersplash.com/managed-member-splash/" rel="nofollow noopener noreferrer" target="_blank">Managed Member Splash</a> services.

In rare cases, support may offer limited assistance beyond our standard scope as a one-time courtesy. These are discretionary, not guaranteed, and never include items explicitly listed as out-of-scope.

💧MS Bot: 24/7 AI agent assistance in your dashboard

<a href="https://support.membersplash.com">Help Center</a>: Articles, videos, and guides

<a href="https://community.membersplash.com" rel="nofollow noopener noreferrer" target="_blank">Community Group</a>: Connect with other clubs

<a href="https://support.membersplash.com/en/articles/12400758-free-weekly-group-q-a-sessions">Weekly Q&amp;A Sessions:</a><a href="https://support.membersplash.com/en/articles/12400758-free-weekly-group-q-a-sessions"> </a>Live support and learning

- 💧MS Bot: 24/7 AI agent assistance in your dashboard
- <a href="https://support.membersplash.com">Help Center</a>: Articles, videos, and guides
- <a href="https://community.membersplash.com" rel="nofollow noopener noreferrer" target="_blank">Community Group</a>: Connect with other clubs
- <a href="https://support.membersplash.com/en/articles/12400758-free-weekly-group-q-a-sessions">Weekly Q&amp;A Sessions:</a><a href="https://support.membersplash.com/en/articles/12400758-free-weekly-group-q-a-sessions"> </a>Live support and learning

Submit tickets through the Intercom system in your dashboard. All support must come through this official channel for security purposes.

Need immediate help? Chat with MS Bot 24/7 or submit a ticket for human assistance during business hours.

<a href="https://membersplash.com/support-access-and-security-policy/" rel="nofollow noopener noreferrer" target="_blank">Full Support Access &amp; Security Policy →</a>

Member Splash is a self-managed platform designed to empower you with the tools needed to manage your club independently. Our support team is here to guide you, provide resources, and help resolve platform issues.

Scope of Support

Ask the Community

Video Training

Find answers and get help from Intercom Support and Community Experts

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Scope of Support

What We Support

What's Outside Our Scope

One-Time Courtesies

Self-Service Resources

How to Get Support