Your application (join) form lets new people apply online, and it creates their Member Splash account automatically when they submit it. We set this form up for you during onboarding, so most clubs only ever tweak wording or emails.
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💡 This form is for new members only. Current members renew in the member portal, so you don't need to rebuild or reshare this form each year.
How the form creates accounts
When someone submits the form, Member Splash creates the account and makes them the billing member, using the name, address, phone, and email they entered. The account type comes from your Default Acct Type setting:
A waitlist type: the applicant waits until you offer them a spot. See Auto Waitlist Explained.
An active type (like Offered Membership): the applicant can log in, manage their account, and pay right away.
A membership-type dropdown you add yourself is just for your information. It doesn't set the account type. If you'd like applicants to choose their account type, contact support and we'll add a special field for you.
Change which account type new applicants get
Click Settings in the top navigation.
Under Members, open Account Settings.
Pick an account type in Default Acct Type and save.
More on each setting: Settings - Overview.
Edit the form safely
You can safely:
Add, remove, reorder, or relabel optional fields (like "How did you hear about us?")
Make optional fields required, or the other way around
Add instructions, section breaks, or text about your memberships
Update the form title, email notifications, and confirmation message
⚠️ Contact support before changing any of these: the User Registration feed or its field mappings, the user role, the First Name, Last Name, Email, or Username fields (don't delete them or change their field type), or any field's parameter name. Changing these can stop accounts from being created.
Edit the emails and confirmation message
Go to Content > Gravity Forms and open your application form.
Click Settings, then Notifications (for the emails) or Confirmations (for what applicants see after they submit).
Click the one you want to change, make your edits, and save.
The Admin Notification tells your staff about new applications, and the User Notification confirms to the applicant that you got it. You can use merge tags like {First Name} and {Email}. A confirmation can show a message, open a page, or redirect to your login page.
Test the form after making changes
Submit a test application with a test email address.
Go to Membership > Accounts, find the test account, and check everything filled in correctly.
If you create active accounts, try logging in with it.
Check that the emails arrived and the confirmation looked right.
Delete the test account: click the ⋮ menu on its row and choose Delete.
If something isn't working
Applicant sees "That email is already registered on this site": they already have an account. Look them up in Membership > Accounts and help them log in.
Accounts aren't being created, or some details are missing: the field mappings need a look. Contact support.
The form shows an error when submitted: contact support and include a screenshot of the error.
Support is here Monday to Friday, 6am to 6pm ET.