MemberSplash

How Member Splash protects member data, backs it up, and hosts your site.

Security Overview

Additional resources available to your organization

Additional Resources

Ask the Community

Video Training

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

No conversations found

AI title

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Conversations and tickets in {topic}

Conversations and tickets in {topic} // {subtopic}

Volume, creators and topics for your company.

Insights

Top creators

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

You're not signed in on this browser. Sign in through this site's Messenger, then reload this page.

Sign in to view your company's tickets

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.

Reading along with you

Create your account and invite the first people to your workspace.

Pick the right role for each person you add.

Update your plan, payment method, and invoices.

Style guide

Article page title

Home hero title

English

Login Issues

Unable to Access Member Splash

Getting Started

Getting Started for Clubs: Part 1

Getting Started for Clubs: Part 2

Getting Started for Clubs: Part 3

Clubs: Start Here

Getting Started with Member Splash for HOAs - Part 1

Getting Started with Member Splash for HOAs - Part 2

Getting Started with Member Splash for HOAs - Part 3

HOAs: Start Here

New Board Member Checklist (Role-Based)

Board Member Transition Template

Best Practices: Use Board-Specific Email Addresses

Video Training: Start Here

Free Weekly Group Q&A Sessions

New Board Members: Start Here 

Onboarding Resources

Why Member Splash Uses a Single Payment Partner

How to Format Member Data

Helpful Data Formatting Tips

Exporting Member Data from Wild Apricot

Exporting Member Data From RecDesk

Exporting Member Data From eSoft Planner

Understanding Your Website URL Options

Onboarding Overview: What to Expect

Onboarding: Website Content — File and Image Sizing Requirements

Onboarding: Merchant Account Application

Member Splash Platform Overview for Board Members

Dashboard & Navigation Overview

How do I sign in to my Member Splash account?

Creating an Admin Test Account

Meet Poseidon, Your AI Assistant in Member Splash

Admin Account: How to change the password

Member Splash Platform Overview

New Season Checklist - Swim Clubs

How to Reset Payments for a New Season

Introducing Member Splash to Your Members

Best Practices for Reconciling Member Splash with QuickBooks Online

End-of-Season Wrap-Up

Winterizing Your Facility for a Smooth Reopening

Running Your Season

How to Engage Member Splash Support

How to open the DevTools Console in Chrome and Send Logs to MemberSplash Support

Receive an Email when the Support Team responds

Scope of Support

Member Splash Community Group

Member Splash Support

Dashboard: Admin View (Video Training)

Settings (Video Trainings)

Admin Menu (Video Trainings)

Front Desk Menu (Video Trainings)

Membership Menu (Video Trainings)

Content Menu (Video Trainings)

Communications Menu (Video Trainings)

Point of Sale Menu (Video Training)

Reservations Menu (Video Trainings)

Finances Menu (Video Trainings)

Staffing Menu (Video Training)

Products > Installment Billing (Video Training)

Settings - Overview

How to enable the Unpaid Warning Message

How to Enable Real-Time Payment Receipt Emails for Admins and Treasurers

General Settings

Settings: General Settings

Settings: Location

Settings: Messages

Settings: Day Use Passes

Settings - Site

Settings: Directory Settings

Settings: Custom Account Fields

Settings: Account Types

Settings: Member Types

Settings: Note Types

Settings: Account Tags

Settings - Members

Settings: Payment Settings

Settings: Check Settings

Settings: Fees & Conditions

Settings: Receipt Settings

Settings: Invoice Settings

Settings: Splash Card Settings

Settings - Payments

Settings: Check-In Settings

Settings: ID Card Settings

Settings: Point of Sale Settings

Settings: Staffing Settings

Settings: Invoice Branding

Settings - Front Desk

Settings: Mobile App Settings

Settings - Mobile App

About Admin User Roles and Capabilities

How to Manage Admin Users

Custom User Roles (Premium only)

The Right Way to Grant Board Access (And What to Avoid)

How to Grant Member Splash Support Access to Your Club Staff

Audit Logs

Admin Users & Roles

Understanding Account Types vs. Member Types

Membership Management

Membership Accounts Screen - Admin View

Switch To: See What Any Member or Admin Sees

Add a New Account

Account Notes

Limit Members by Account Type

Understanding and Using Account Tags

Inactive Account Type vs Inactive Account vs Closed Account

Your Application or Join Form That Creates Member Accounts

Accounts 

Membership Members Screen - Admin View

Member Report - Members Filter Options

Members 