A Few Ways to Get Help 🚀
You can get help from Member Splash right from your Admin Dashboard, no separate login or account needed. There are two main paths:
Ask Poseidon, our AI assistant embedded throughout MemberSplash. Type a question (or use the mic icon to speak it), like "How do I set up a reservation facility?", and click Ask Poseidon for an instant answer. See Meet Poseidon, Your AI Assistant in MemberSplash for more on what Poseidon can do.
Click Get Help Now to open the Messenger and reach our Support team directly.
How to Get Support via Get Help Now
Log in to your Member Splash website's Admin Dashboard.
Click the blue Get Help Now button at the top of the page.
This opens the Messenger window, with Home, Messages, Help, and News tabs.
From Home, you can browse featured articles, or go to the Help tab to search articles and start a conversation.
Choose your help topic, our AI assistant may instantly answer your question.
If it can't help, type "agent" and a ticket will automatically be created and routed to a Support team agent.
You can close the Messenger at any time, updates will be sent to both the Messenger and the email associated with your login.
💡 Tip: You don't need to wait in the app. We usually reply within 1 business day (often sooner).
Your Dashboard also has quick links right below the main navigation for MS University, the Support Hub, our Community Group, and Submit a Ticket, all additional ways to find answers or reach us.
❗How to Get Support if Your Site is Down
Follow these steps to reach us even if you can't access your site or dashboard.
❗ Don't See the "Get Help Now" Button?
If the button isn't showing:
Your User Role doesn't have the Support option enabled.
Ask your club's admin or manager to turn it on for you.
Share this guide with them: How to Give Your Staff Access to Member Splash Support.
If you're an admin or manager, see the guide above to enable Support access for your role.