Your staff can reach Member Splash Support from the Get Help Now button at the top of your dashboard. Here's how to choose which staff roles get that button.
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Administrator and Board users always have Support access. For any other role, you turn on the Support capability. It's available on every plan.
Give a staff role access to Support
You'll need to be logged in as someone who can manage users and roles.
Go to Admin > User Roles.
Click the role on the left. The heading on the right changes to show it, like Manager Capabilities. (Need a new role? Click Add Role. Custom roles need the Premium plan.)
Scroll down to Support ("Access to the built in support system").
Turn the toggle on. It saves right away, so there's no Save button.
Staff with that role will see Get Help Now after they refresh the page. To take access away, turn the toggle off.
💡 Toggles locked? The Administrator and Board roles always have every capability, so you can't change them.
Next: How to engage Member Splash Support and How to Manage Admin Users. Support is here Monday to Friday, 6am to 6pm ET.