Member Splash user roles control what each person can see and do. There is one member role and three built-in admin roles: Staff, Manager, and Board. Premium plans can also add custom roles.
The Four User Roles
Member (Your Club Members) Not an admin user
Access only to the front end of your website
Can view and manage their own account information
Can purchase products and make payments
Cannot access admin functions
Staff (Front Desk and Lifeguards) Admin user with limited access
Default capabilities: Front Desk, Point of Sale Staff, Reservations, and Staffing Staff
Cannot view sensitive financial data or member details beyond what is needed for check-in
Good for seasonal employees or volunteers
Manager (Department Heads, Coordinators) Admin user with customizable access
Default capabilities: everything Staff has, plus Accounts, News Tickers, Point of Sale Manager, Staffing Manager, and Staffing Audit Log
Board can grant or remove capabilities as needed
Good for membership chairs, pool managers, and similar roles
Board (Full Administrative Access) Admin user with complete access
Complete access to all system functions
Can manage all members, payments, reports, and settings
Can add or remove other admin users and customize their permissions
Board capabilities are locked and cannot be changed
This is you
How to Add Admin Users
Go to Admin > Users.
Click Add User.
Enter a Username, Email (optional), and Display name.
Select a Role (for example Board, Manager, or Staff).
Set a Password (they can change it after first login).
Click Create user.
They can now log in and use the system based on their role. For full details, see How to Manage Admin Users.
Customizing Manager and Staff Permissions
Board-level admins can grant or remove capabilities for the Manager and Staff roles (and for custom roles).
Common Manager permissions:
Accounts - manage member information
Payments - view and record payments
Email Campaigns - send communications
Events - create and manage events
Reports & Exports - run reports
Common Staff permissions:
Front Desk - check in members (default)
Point of Sale Staff - process sales (default)
To customize permissions:
Go to Admin > User Roles.
Click the role in the list on the left (for example Manager or Staff).
Turn each capability on or off with its toggle. Changes save right away; there is no Save button.
Note: Changes to a role affect every user with that role. If different managers need different permissions, use a custom role (Premium only, created with Add Role on the same screen).
Note: Capabilities not included in your plan are greyed out and cannot be turned on. Board capabilities are locked.
ℹ️ Roles without Front Desk access: Some staff or custom roles may intentionally leave out the Front Desk capability, for example a role used only for QR scanning. New custom roles do not get Front Desk automatically. Users in those roles can still use their other capabilities and should not see an "Insufficient permissions" banner just because Front Desk is off. If a user needs check-in, reservations, photos, or visits, add Front Desk to the role.
User Role Capabilities
These are the capabilities listed on Admin > User Roles:
Accounts: Allow viewing, editing, creating and deleting club membership accounts and the members attached to those accounts. Also allows managing account notes, account types and account tags. Available to: Basics, Essentials, Premium
Staffing Staff: Allow access to manage time-off requests, and view detailed attendance logs. Available to: Basics, Essentials, Premium
Staffing Manager: Allow access to manage employee attendance, shifts, time-off requests, and view detailed attendance logs. Available to: Basics, Essentials, Premium
Staffing Audit Log: Allow viewing the attendance audit log, which tracks all changes to shifts, time logs, and other attendance data. Available to: Basics, Essentials, Premium
Email Accounts: Allows creating and deleting club email accounts and forwarders (aliases). Your club must be using our email servers for this to apply. Available to: Premium
Email Campaigns: Allows creating and sending emails to segmented member lists. Available to: Essentials, Premium
Announcements: Allows creating, editing and scheduling site-wide announcements (modals and banners) shown to logged-in users. Available to: Basics, Essentials, Premium
Events: Allow adding, editing and deleting events. Available to: Essentials, Premium
Forms: Allows creating, editing and deleting forms; viewing, editing and deleting form entries and entry notes; exporting form entries; and configuring forms to accept payment (example: a swim lessons form that lets members pay online). Available to: Basics, Essentials, Premium
Front Desk: Assigned to the Staff role by default. Allows accessing the check-in, reservations, photos and visits screens. Available to: Basics, Essentials, Premium
Google Integration: Allows syncing form entries to Google Sheets. Available to: Essentials, Premium
MailChimp: Allows creating and sending MailChimp emails, configuring settings and performing batch syncs. Available to: Basics, Essentials, Premium
Media: Allow uploading, editing and deleting images and files like PDFs. Available to: Basics, Essentials, Premium
Member Splash Settings: Allows changing Member Splash settings such as required account fields, accepted payment methods, and guest credit usage. Granted to the Board role by default. Available to: Basics, Essentials, Premium
Mobile App Admin: Users with this capability can change mobile app settings to control which features are enabled, and can use kiosk mode to set up a device for self check-in. Available to: Essentials, Premium
Push Notifications: Allows composing and sending push notifications to members who have installed the mobile app and opted in. Available to: Essentials, Premium
News Tickers: Allow creating, editing and deleting news tickers (scrolling updates that can be placed in various spots on the website with scheduled start and stop dates). Available to: Premium
Pages: Allow adding, editing and deleting pages. Available to: Essentials, Premium
Payments: Allow access to all functions connected to payments: setting up products, viewing orders, recording receipt of check payments, and more. Available to: Basics, Essentials, Premium
Point of Sale Staff: Allows creating and editing point of sale orders. Available to: Essentials, Premium
Point of Sale Manager: In addition to creating and editing point of sale orders, allows deleting orders and configuring point of sale settings. Available to: Essentials, Premium
Posts: Allow adding, editing and deleting posts. Available to: Essentials, Premium
Reports & Exports: Allow accessing the accounts, members, payments and transactions reports and exporting to CSV. Available to: Basics, Essentials, Premium
Reservations: Allows full management of the reservations system, including viewing and editing reservable facilities, creating special events, viewing existing reservations, and adding and deleting reservations for members. Available to: Basics, Essentials, Premium
Support: Access to the built-in support system. Available to: Basics, Essentials, Premium
Users: Allow creating and deleting staff and board accounts (not member accounts) and assigning a user role. Example: creating a user for a club manager and assigning the Manager role. Available to: Basics, Essentials, Premium
Visits: All admin users can access the visits reports screen. This permission lets the selected role(s) edit and delete visits. Available to: Basics, Essentials, Premium
GP Bookings: Allows managing the GP Bookings dashboard, services/resources, and settings. Available to: Basics, Essentials, Premium