Connect your club email to an email app
Want your club’s Polaris Mail in Outlook, Apple Mail, Thunderbird, or on your phone? Here’s everything you need to set it up.
💡 Tip: Before you start, log in to webmail at al.emailarray.com to make sure your password works. If you’re still on a temporary password, see How to log in to Polaris Mail and set your new password first.
Add your account
In your email app, choose Add account.
Pick IMAP as the account type. IMAP keeps your mail on the server, so it stays in sync on your phone, laptop, and webmail.
Choose Manual setup or Advanced setup.
Enter your details:
Name: what people see in the “From” line, like your name or your club’s name.
Email address and username: your full club email address.
Password: your Polaris Mail password.
Enter the server settings from the table below.
Turn on authentication for outgoing mail. Some apps call it My outgoing server (SMTP) requires authentication.
Click Finish, then send yourself a test email.
| Server | Port | Encryption |
Incoming (IMAP) | imap.emailarray.com | 993 | SSL |
Outgoing (SMTP) | smtp.emailarray.com | 465 | SSL |
⚠️ Don’t skip step 6. If outgoing authentication is off, you’ll be able to receive email but your messages won’t send.
Use POP3 instead
Only use POP3 if your app doesn’t support IMAP. POP3 downloads mail to one device, so it won’t stay in sync with your other devices. Follow the steps above, but choose POP3 in step 2 and use these settings:
| Server | Port | Encryption |
Incoming (POP3) | pop.emailarray.com | 995 | SSL |
Outgoing (SMTP) | smtp.emailarray.com | 465 | SSL |
Using Gmail? Gmail is ending POP3 mail checking, so follow Using Gmail to check pool accounts instead.
Get help if it still won’t connect
Ask 💦Splash, or [open a ticket](link: Open a ticket article). Our support team is here Monday to Friday, 6am to 6pm ET.