Member Splash Premium clients have the option of using the Member Splash email servers with both email accounts and forwarders. If your club is using this feature you can read how to manage the accounts here: Managing Email Accounts & Forwarders (Aliases)
There is a built in webmail client that lets you read and compose email messages via your browser but you'll most likely want to set up your computer and/or devices to fetch email. That's covered in the second section of this article. Another option is to add the address(es) to your existing Gmail, Yahoo! or other email account.
If you opt for that configuration your club emails will get automatically pulled into your existing email account so you only need to check one place. You can opt to have them go to a specific folder and/or given a tag so that it's easy to keep your personal and club email separate. You can also set up signatures and reply-to addresses so that you can send using the club email address.
Resetting a Forgotten Email Password
If you've forgotten your club email password, you cannot reset it yourself from the webmail login screen. Contact support with your email address and we will issue a temporary password, which you should change immediately after logging in via Settings in the webmail client.
Checking Email Using Member Splash Webmail
If your club is using Member Splash provided email accounts you can access webmail at https://webmail.domain.extension. Ex: If your website address is https://sunndayswim.com then you would access webmail at https://webmail.sunnydayswim.com.
You can also use the following URL to access webmail regardless of your club's URL.
If you're having trouble accessing webmail via the club's URL we recommend using this address.
Troubleshooting SSL, Connection, or Timeout Errors
If your browser shows an SSL certificate warning, "connection not private," or a timeout when loading webmail, try the fallback URL above (https://ms-dm.anhonesthost.net/webmail) first. If the error persists on the fallback URL as well, this usually indicates a server-side issue or scheduled migration rather than something you can fix locally — contact support with a screenshot of the exact error so we can check server status.
If you're unable to load the Communications > Email Accounts page in your dashboard (timeouts or a 500 error), this is also typically a backend issue — contact support rather than retrying repeatedly.
You will be prompted to enter your email address and password.
Once you log in you'll see instructions for setting up the email account on your devices as well as an option to open roundcube, the webmail client. If you click the box highlighted below it will automatically load your inbox, bypassing the settings screen (you can always access the settings from your inbox).
Checking Email Using An Email Program (computer, phone, etc)
Most users will opt to add their club email account to whatever email program they are using on their computer and devices. If you log into webmail per the instructions above you can access a variety of one-click set up scripts that will connect your account to a variety of different devices automatically. You'll find these by scrolling down to Configuration Settings.
If you don't see your device listed or if you're having trouble with a script you can also simply enter the settings manually. In the screenshot below there are two options for Incoming Server: IMAP and POP. POP is the original method for delivering email messages. It involves transferring or copying an email message file from one computer (the email server) to another (or your device). It does not allow for synchronizing the status of messages between devices.
IMAP uses the email server as a central place to track each message. If you open an email on your laptop then it will show as read on your phone or tablet. If you delete one on your phone, it will be gone from your other devices.
Add an Account to an External Service
One of the easiest ways to use your club email is to simply set up an existing email account with one of the popular providers to fetch your messages. For example, suppose your personal email address is [email protected]. You can go into Gmail's settings and add the POP mail settings for your club email. Gmail will then check the club email server periodically for new messages and pull them into your inbox. You can set rules to automatically add a tag so that they are clearly identifiable. Instructions for three of the most popular services are here: