ℹ️ Please note: Polaris Mail is currently available only to Early Adopters. A full platform-wide rollout is planned for a later phase.
This article is intended for clubs recently impacted by the RBL (blacklist) and email deferral issue.
If you're interested in using Polaris Mail, we encourage you to join our notification list so we can let you know once it's available to all clubs. Visit this article to learn how.
How to Login to Polaris Mail
Step 1. Using your email address and Temporary password (provided by MemberSplash prior to your migration),
Login to your new Polaris Mail Account through the webmail address here:
OR, using:
webmail.yourdomain.com(this domain may need some time to propagate, if it's not working, use the above URL).
Resetting Your Password
Step 2. Click on your User Icon in the top right, then click 'User Settings
Step 3. Click on the 'Password' icon:
Step 4. Enter your desired new password and click 'change':
One Time Passwords (OTP)
Important: If you were provided a one-time password by MemberSplash, you must update your password immediately after logging in, using the steps outlined above. One-time passwords are valid for a single use only — if you do not change your password after logging in, you will be locked out.
What to do if you lost your password or can't login to your Polaris Mail account?
ℹ️ Note: As part of the planned platform-wide rollout, features like adding email accounts and resetting passwords will eventually be integrated directly into the MemberSplash dashboard.
Until then, if you need assistance with new email account setup, access, or password resets, please don’t hesitate to contact our Support team.
☝️ If you become locked out and need help resetting your password, please open a support ticket from within your MemberSplash dashboard and our team will assist you.
Looking for the IMAP server connection details? Click here