Log in to Polaris Mail and change your password
Open your club’s Polaris Mail inbox from any web browser, then replace the temporary password Member Splash gave you with one of your own.
Log in to webmail
Go to al.emailarray.com.
Enter your full email address and your temporary password.
Click Log In.
Change your password
⚠️ Change your temporary password right after you log in for the first time. It only works once. If you log out without changing it, you’ll be locked out.
Click your user icon in the top right, then click User Settings.
Click Password.
Enter your new password and click Change.
Reset a password if someone is locked out
A club admin can set a new password for any club mailbox from the Member Splash dashboard.
Go to Communications > Email Accounts.
Click the three dots next to the mailbox, then click Change Password.
Enter a new temporary password and click Save.
Share the new password with the mailbox owner, and have them change it when they log in.
If you’re not an admin for your club, ask your club’s admin to reset it for you. Admins who still can’t get in can ask 💦Splash or reach our Support team, Monday to Friday, 6am to 6pm ET. See How to Engage Member Splash Support.
💡 Using Outlook, Gmail, or another email app? Set it up with the server settings in Polaris Mail IMAP & POP3.