This guide provides a step-by-step walkthrough for Setting up your Email client with your Polaris Mail account. Click here for the server connection details.
📌 Helpful Resources:
What is Polaris Mail? – Learn more about why we’re transitioning to Polaris Mail.
How to Log In & Reset Your Polaris Mail Password – Instructions for first-time login and password resets.
Polaris Mail Setup Guide – Official Polaris documentation for configuring your email client (IMAP).
Setting up your Email Client
1. In your email application, click on the button Add account and select a new account of type IMAP.
IMAP is recommended rather than POP, because it’s a protocol made to support several devices accessing one same account, with all folders synced on our server, which also guarantees that our backups will be executed.
2. Select Manual Setup or Advanced Setup.
3. Fill in the server details for:
User information
Name: the name that will be displayed in emails as “From”. It can be your full name, the name of the Company, etc.
Email Address: your full email address, for example [email protected] or [email protected].
Server Connection details
Incoming server: imap.emailarray.com
Incoming server port: 993
Incoming server type of encryption: SSL
Outgoing server: smtp.emailarray.com
Outgoing server port: 465
Outgoing server type of encryption: SSL
✅ Check the option for SMTP requires authentication (sometimes referred to as “My server requires SMTP authentication”).
Login information
User Name / Email address / Username: your full email address
Password: your email address password
4. Click the Finish button to complete the set up
5. Send a test mail 🙂
To be able to send emails, always check the option to “Require authentication” (sometimes referred to as “My server requires SMTP authentication”).