Fix the “Not secure” warning on your club’s website
If your browser says your club’s website is “Not secure,” the most common cause is a www at the start of the address. Here’s how to fix it and what to tell your members.
Check the address
Click in your browser’s address bar to see the full address. Chrome hides “www” until you click.
If the address starts with www, delete the www and press Enter. For example, go to yourclub.com instead of www.yourclub.com.
If the warning goes away, you’re all set.
💡 Tip: Share your club’s address without www everywhere, including emails, flyers, social posts, and your Google listing, so members always land on the secure version.
Why the www address shows a warning
Your club’s site comes with a free security (SSL) certificate. Because of limits from our hosting platform and certificate provider, the certificate covers yourclub.com but not www.yourclub.com. We know that’s inconvenient. There’s no workaround right now, and that includes custom or wildcard certificates.
If you still see the warning
Clear your browser’s cache. See Caching & Domain Names.
Open a private or incognito window and go to your address without www.
If you connected your domain recently, give it a few hours to finish updating. See DNS Propagation: How long do DNS changes take?
Still seeing it? Click [help button name] in your admin dashboard and ask 💦Splash. Type agent to reach our Support team, Monday to Friday, 6am to 6pm ET.
If a member reports the warning, send them your club’s address without www. Our Support team helps club admins, so members should contact your club rather than us.