If a member for some reason doesn't want to or cannot make a payment online, there is a means for the administrator to create that payment for them.
NOTE: This feature is only available to Board level users or Custom User Roles created in the Premium plan.
Navigate to the WordPress menu > select New Offline Payment.
Search for the account by Last Name, Account # or Legacy Account Number. (The search parameters can be set via WordPress Menu > Member Splash Settings > Payment Settings > Offline Payments)
Click on the Account name to bring up their record:
Select the open invoice or product that the account will be paying for:
Select the payment type from the options
Credit Debit
ACH (if activated)
Check (if activated)
Comp
Manual Credit Card
Admin only: Check this box to skip the processing fee
Note: If you are placing an order for which there is no charge, pick any available payment method. It will be ignored on the next screen and you will be able to simply submit the order.
After selecting Next, you will be prompted to Confirm or Edit the order. Once Submit Order has been selected, any post-payment actions associated with the products in the order will be initiated. The order will reflect on the account's Order History and within the financial reporting as well.