User roles control what each person can see and do in Member Splash. There's one member role and three built-in admin roles (Staff, Manager and Board), and Premium clubs can add custom roles.
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Know the four roles
Member (your club members, not admins): can see the member side of your website, manage their own account, buy products and make payments.
Staff (front desk, lifeguards, volunteers): by default gets Front Desk, Point of Sale Staff, Reservations and Staffing Staff. No access to sensitive financial data or member details beyond check-in.
Manager (membership chairs, pool managers): everything Staff has, plus Accounts, News Tickers, Point of Sale Manager, Staffing Manager, Staffing Audit Log and Text Messaging (Premium). Board can add or remove capabilities.
Board (full access): manages everything, including other admin users and their permissions. Board capabilities are locked.
Add an admin user
Go to Admin > Users and click Add User. For step-by-step help, see How to Manage Admin Users.
Change what Manager and Staff can do
Go to Admin > User Roles.
Click the role in the list on the left (for example Manager or Staff).
Turn each capability on or off with its toggle. Changes save right away, so there's no Save button.
Capabilities that aren't in your plan are greyed out.
💡 Changes apply to everyone with that role. If two managers need different access, create a custom role with Add Role (Premium only). New custom roles don't get Front Desk automatically, so add it if they need check-in, reservations, photos or visits.
What each capability does
These are the capabilities on Admin > User Roles. Plans: B = Basics, E = Essentials, P = Premium.
Accounts: view, edit, create and delete accounts and their members, plus account notes, types and tags. (B, E, P)
Announcements: create and schedule site-wide modals and banners. (B, E, P)
Automations: create, edit and turn on automations, like resetting guest passes on a schedule. (B, E, P)
Email Accounts: manage club email accounts and forwarders, if you use our email servers. (P)
Email Campaigns: create and send emails to member lists. (E, P)
Events: add, edit and delete events. (E, P)
Forms: build forms, manage and export entries, and set forms up to take payments. (B, E, P)
Front Desk: check-in, reservations, photos and visits screens. On for Staff by default. (B, E, P)
Google Integration: sync form entries to Google Sheets. (E, P)
GP Bookings: manage the GP Bookings dashboard, services and settings. (B, E, P)
MailChimp: send MailChimp emails, change settings and run syncs. (B, E, P)
Media: upload, edit and delete images and files. (B, E, P)
Member Splash Settings: change club settings like required account fields, payment methods and guest credits. On for Board by default. (B, E, P)
Mobile App Admin: change mobile app settings and set up kiosk mode for self check-in. (E, P)
News Tickers: create and schedule scrolling news tickers. (P)
Pages and Posts: add, edit and delete pages or posts. (E, P)
Payments: set up products, view orders, record offline payments and more. (B, E, P)
Point of Sale Staff: create and edit POS orders. Point of Sale Manager can also delete orders and change POS settings. (E, P)
Push Notifications: send push notifications to members using the app. (E, P)
Reports & Exports: run account, member, payment and transaction reports and export to CSV. (B, E, P)
Reservations: manage facilities, special events and member reservations. (B, E, P)
Staffing Staff, Staffing Manager, Staffing Audit Log: time-off requests, shifts and attendance, and the attendance change log. (B, E, P)
Support: use the built-in support system. (B, E, P)
Text Messaging: send text alerts to members who have opted in and manage the club's text messaging settings. On for Board and Manager by default. See Text Messaging for Premium Clubs. (P)
Users: create and remove admin users (not member accounts) and assign roles. (B, E, P)
Visits: edit and delete visits. Every admin can view the visits report. (B, E, P)