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Recording an Offline Payment

Record a payment on behalf of a member who pays outside of online checkout, such as by paper check.

When a member can't pay online, or pays another way such as a paper check, you can record the payment for them.

Who can use this: Board users, and custom user roles on the Premium plan.

Paper checks: Since January 16, 2026, members can't choose check at online checkout, but you can still accept paper checks. Record them here, or on an open order using Recording Check Payments on a Pending Order. To set the payee name and mailing address admins see for checks, see Settings: Check Settings.

Record an Offline Payment

  1. Open the Offline Payment tool. Go to Finances → Offline Payment.

  2. Find the member's account. Search by last name, account number, or legacy account number. Results show the account number, account type, billing contact, email, and address.

  3. Select the account. If your search finds more than one, a confirmation card shows which account you picked so you can make sure it's the right one.

  4. Choose what the payment is for. Select an open invoice if there is one, or choose the product being paid for.

    NOTE: This tool doesn't support partial payments. The full amount must be paid.

  5. Choose the payment type. Depending on your settings, the options may include:

    • Credit or Debit Card

    • ACH (if your club has it)

    • Check

    • Comp

    • Manual Credit Card
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    To skip the processing fee, check the skip processing fee box.
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    TIP: For a no-charge order, pick any payment type. It's ignored on the next screen, and you can submit the order without payment.
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  6. Review and submit. The account you chose appears at the top. What you fill in depends on the payment type:

    • Check: enter the check number and amount. Check the box to email the member a confirmation.

    • Credit or Debit Card: enter the member's card details.

    • Manual Credit Card: for a card payment taken outside Member Splash. The member's billing details are filled in for you. Enter the Payment Date, Time, and Transaction ID.
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    To make changes, edit the order. Your selection is saved. When everything looks right, click Submit Order.

After You Submit

  • Any post-payment actions set up on the product run automatically.

  • The order appears in the member's Order History.

  • The payment is included in your financial reports.

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