An account usually represents one household. Its account number ties together the members, billing, invoices, and contacts for that family.
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Add an account
Go to Membership > Accounts.
Click Add Account in the top right corner.
Under Account details, pick the Account type, set the Payment status (Paid, Pending, or Unpaid), choose a User role (usually Member), and enter a User name and Password twice. Add a Legacy Acct # if your club uses one.
Under Address, start typing the street address and pick the match. City, state, and zip fill in for you.
Under Billing contact, enter the first and last name and Member type. Birthdate, email, and phone numbers are optional but helpful.
To send the member their login details, check Email login info to the member. This box appears once you enter an email.
Under Emergency contact, add a name and phone number if you have them.
Click Add account in the lower right corner.
Fields marked with an asterisk (*) are required.
💡 Account numbers are permanent. Member Splash assigns them in order when you create the account. They can't be changed, chosen, or reused.
Fix "That email address is already in use"
All Member Splash clubs share one network, so each email and user name can only be used once across it. If the member already belongs to another club on Member Splash, you'll see That email address is already in use. or That username is already in use. and the account won't save. Try one of these:
Use a different email address for the member.
Ask the member to have their other club change the email on file there. Closing that account doesn't free up the email.
For Gmail, add a dot. For example, [email protected] still delivers to [email protected] but passes the check.
Still stuck? Contact Member Splash Support (Monday to Friday, 6am to 6pm ET). We can tell the member which club has their email.