Fix the “email address is already in use” error
Each email address can belong to only one account across all Member Splash clubs. If you add an account, or someone joins your waitlist, using an email that’s already on file at another club, you’ll see That email address is already in use.
Choose a fix
Try these in order:
Use a different email. Ask the person for another address they check, and use that on the account.
Ask the other club to change it. The person should contact the club that has their email and ask them to change the email on their old account.
Add a dot to a Gmail address. For example, use [email protected] instead of [email protected]. Gmail delivers both to the same inbox, so your club emails still arrive.
Contact Member Splash Support. If the person doesn’t know which club has their email, reach out to Support, Monday to Friday, 6am to 6pm ET.
⚠️ Closing the account at the other club doesn’t free up the email. The email on that account has to be changed.
Help someone who sees this on your waitlist form
If a family gets this error when joining your waitlist, ask them to contact your club rather than Member Splash Support. Then use any of the fixes above.
Fix “That username is already in use”
Usernames are also unique across all clubs. Choose a different username for the account, such as adding the family’s last name or a number.
For more on creating accounts, see Add a New Account.
Related articles: Add a New Account and [link: waitlist form article]. Remove the three club email and Polaris Mail articles.