Check whether the member is suppressed
Go to Communications → Contacts.
Search for the member.
Look at their status. If it says Suppressed, the reason shows next to it, such as a bounce, a spam report, or a block.
⚠️ A bounce usually means the email address is wrong. Open the member’s account and check the address for typos before doing anything else.
If your club uses Mailchimp, also check the member’s status in your Mailchimp audience. Someone who unsubscribed there won’t get Mailchimp emails.
Ask the member to add your club as a safe sender
If the member isn’t suppressed and their email address is correct, your emails are probably landing in spam. Send them this message:
Hi! Some email providers send club emails to spam by mistake. To make sure you get ours:
Check your Spam or Junk folder for an email from [your club’s email address].
If you find one, open it and click Not spam (or Not junk).
Add [your club’s email address] to your contacts.
That’s it! Future emails should land in your inbox.
💡 Tip: Have the member search their whole mailbox for your club’s address. Some email programs file messages in tabs like Promotions instead of spam.