Use this checklist each spring to get your community pool ready for opening day. Start 4–6 weeks before the pool opens so you have time to test and let your residents know.
💡 First season with Member Splash? Finish the onboarding steps on your Credential Sheet before you start here.
Set your season dates
Click Settings in the top navigation bar.
Open General Settings.
Enter your season start and end dates. House guest passes only work between these dates.
Click Save.
Review your club settings
These rarely change from year to year, but take a quick look to make sure they still match your HOA’s rules.
Click Settings in the top navigation bar.
Review Account Settings, Directory Settings, Forms, and Payment Settings.
Save any changes.
For our suggested setup, see Recommended Settings for HOAs.
Review your check-in settings
Click Settings in the top navigation bar.
Select Check-In Settings under Front Desk in the left-hand menu.
Under Account Types Allowed to Check In, make sure every account type that can use the pool on opening day is selected.
Check Exclude Unpaid if unpaid residents shouldn’t show up at the front desk.
Update your Guest Pass Rates and Price per credit.
Click Save.
For details on each option, see Settings: Check-In Settings.
Mark delinquent accounts as unpaid
Pull up your HOA’s list of residents who are behind on dues or have violations.
Go to Membership > Accounts and select those accounts.
Choose Change Payment Status from the Bulk Actions dropdown, then choose Unpaid.
⚠️ Unpaid accounts can still check in unless Exclude Unpaid is turned on in Check-In Settings. To hide payment status from residents, see HOAs: Hide Payment Status.
Renew your annual waiver
Copy last year’s waiver, update it for this year, and turn the old one off. Follow the steps in HOAs: Renewing Your Annual Waiver.
Add this year’s account tag
If you tag accounts when a resident finishes the waiver, create a new tag for this year.
Go to Settings > Account Tags.
Add a tag for the new year, such as 2027 Waiver.
Connect the tag to your new waiver form (covered in the waiver article above).
Update your product prices
Go to Products and click the product you want to change.
Enter the new amount in Flat Rate Pricing or Per Member Pricing.
Click Update. Changes don’t apply until you do.
Repeat for each product, including guest pass products.
Update your FAQ page
Go to Content > Pages and open your FAQ page.
Update anything that changed, such as pool hours, rules, or photos.
Click Update.
Email your residents
Go to Communications > Email Campaigns and create a new campaign. You’ll need at least one segment set up first. See Member Mail / Email Campaigns.
Ask residents to log in, update their photos, and complete this year’s waiver.
Tell them to contact your HOA or management office with any questions.