Send your residents a welcome email with their login details so they can set up their accounts before the season starts. Your club already has a ready-made HOA welcome email in Member Mail, so most of the work is filling in your details.
Send your welcome email
Go to Communications > Email Campaigns and open your HOA welcome campaign.
Replace the placeholders with your club’s details: your contact email, your login page link, and your amenities.
Add each resident’s username with a merge tag. See Member Mail - Merge Tags.
Add the temporary password. You’ll find it in Settings > [verify location] or on your Credential Sheet.
Add the link to the resident guided tour. It walks residents through their first login and account setup.
If your club uses the mobile app, add your install link or QR code. See Member Splash Mobile App — Admin Setup Guide.
Send a test email to yourself, check it, then send it to your residents.
⚠️ Read the whole email before you send it. The template covers features some HOAs don’t use, like caregiver passes or reservations. Delete anything your club doesn’t offer.
Using Mailchimp or another email system? Use Mailchimp merge tags, or export your residents’ usernames and emails for a mail merge.
💡 Put your club’s contact info in the email. Member Splash Support helps club admins, so residents’ questions should come to you.
Sample welcome email
If you’re writing your own email, here’s a starting point. Change anything that doesn’t fit your HOA.
Welcome to the new season!
This year, pool membership is online. You can check your account, add your household, buy guest passes, and check in at the pool, all from your phone or computer.
We’ve already set up your account with the information we have. When you log in for the first time, please check that everything is correct.
Log in
Login page: [your club’s login link]
Username: [merge tag]
Temporary password: [temporary password]
Forgot your password? Click Forgot password on the login page and we’ll email you a reset link.
Before your first visit
Change your temporary password.
Check your account details and payment status. Paid means you’re all set. Unpaid means you won’t be able to check in or make reservations until it’s resolved.
Add an emergency contact.
Add everyone in your household and upload a clear photo of each person’s face. New members may show as unpaid until we approve them.
Complete your waiver.
Good to know
Guest passes: Buy them under Payments > Make a Payment.
Reservations: Book Pool/Court slot §§from the Reservations menu.
Member directory: Choose whether to be listed in your account settings.
Checking in at the pool
You don’t need a pass or QR code. Give the attendant your last name, account number, or street address, or check yourself in on the tablet or in the Member Splash app. Please check out when you leave.