The Member Splash mobile app is now live. This article walks admins through everything needed to get your club set up, configure features for your members, and understand what's available today versus what's coming.

The Member Splash app is a Progressive Web App (PWA) — meaning members install it directly from a link or QR code, without going through the App Store or Google Play. It works on any modern smartphone or tablet and behaves like a native app once installed.

Every Member Splash site has a unique install link and QR code. Members who scan or visit this link land directly on your club's sign-in screen.

To find yours:

From this screen you can:

A club code gives members an easy way to find your club in the app by typing a short code instead of scanning a QR code. This is especially useful for members adding your club to an existing app install.

To set your club code:

Members can enter this code on the app's Switch or Add a Club screen instead of scanning a QR code.

App features are controlled from your club's Settings panel. You can enable or disable each feature independently.

To access Mobile App Settings:

Settings save automatically — there is no Save button required.

The app supports two check-in paths depending on your club's settings.

If Self Check-In is enabled, members can check themselves and their family members in directly from the app.

The front desk check-in screen updates in real time with a chime notification. Depending on your Auto-Record setting, check-ins either record automatically or appear as a pending confirmation for staff to approve. Self check-ins are displayed in a horizontal scroll on the front desk screen — staff can scroll back to the start of the current day if needed.

If self check-in is not enabled — or if a member prefers it — they can generate a QR code to show at the front desk instead.

At the front desk, the attendant clicks Scan Code, which opens a camera window. Scanning the QR code automatically loads the check-in screen with those members pre-selected. The attendant confirms (and can add guests or make adjustments before confirming).

Members who arrive at the app without a direct club link or QR code are routed to a Find Your Club screen. From there they can find your club in one of two ways:

This means members no longer need to receive an email link to get started — they can find your club independently as long as you have a club code set and/or QR codes posted.

Admins can send push notifications to app subscribers directly from Communications > Push Notifications. Notifications support the same audience segments as Member Mail — for example, send to only swim team families based on an account tag.

A full push notification history is available in both the web admin and the app. Members can enable or disable notifications at any time from the Account screen in the app. If a member skips notifications on first install, they can still turn them on later. To see which accounts are subscribed, go to the Subscribers tab in the Push Notifications screen.

When a new version of the Member Splash app is deployed, members are automatically shown an update prompt the next time they open the app. Tapping the notification updates the app instantly — no App Store update or manual reload required. Members always have the latest version without any extra steps.

Members who forget their password can use the Forgot Password link directly in the app. This uses the same recovery flow as the desktop member portal — no separate process needed.

Features marked Coming Soon are actively being built. In PWA v1.0.7, Mobile Ordering and Forms & Documents are temporarily hidden from the home screen while they are being completed, so members cannot access those routes yet. Other coming-soon features may show a coming soon page if tapped.

Do members need to download anything from the App Store?
No. The app installs directly from your club's install link or QR code. Members tap the link, follow the prompt to add it to their home screen, and it's done.

Does the app work on Android and iPhone?
Yes — it works on any modern smartphone or tablet.

Will my existing barcode check-in setup still work?
Yes. The new QR code check-in is completely separate from legacy barcode scanning. Nothing about your existing setup changes.

Can a member belong to more than one club?
Yes. Members can add multiple clubs to the app using each club's install link or club code, and switch between them from within the app.

What happens if a member doesn't have the app and tries to check in?
The existing front desk check-in process is unchanged. The app is an additional option, not a replacement for any current workflow.

Can I control which features members see in the app?
Yes — each feature in Mobile App Settings can be toggled on or off independently. Members only see features you have enabled for your club.

Can I hide the app from members until I'm ready to launch it?
Yes. Use the Hide "Get the App" Block toggle under Mobile App Settings to remove the call-to-action from the member dashboard without fully disabling the app. This lets you finish setup and promote the app on your own timeline.

My members are seeing sections marked "coming soon" — is something broken?
No — that's intentional. Features that are still in development may show a coming soon page rather than an error. In PWA v1.0.7, Mobile Ordering and Forms & Documents are temporarily hidden from the home screen while they are being built, so members cannot access those routes yet. We'll post updates in the release notes and update this article as each one goes live.