Push notifications are instant alerts that reach members on their phones and in their browsers through the Member Splash app. Use them for time-sensitive messages such as pool closures, weather delays, last-minute event reminders, or urgent announcements.
NOTE: Only members who have the Member Splash app enabled and notifications turned on receive push notifications. See Member Splash Mobile App — Admin Setup Guide.
Push Notifications or Member Mail?
Push Notifications | Member Mail (Email) | |
Best for | Urgent, time-sensitive messages | Detailed messages, newsletters, forms |
Reaches | Members with the app and notifications on, on phones and browsers | Members with an email address on file |
Delivery | Instant | Depends on the email provider |
Content | A short title (up to 80 characters) and message (up to 250 characters) | Formatting, images, and attachments |
Audience | All push subscribers or a segment | All members or a segment |
For anything important, send both so you reach members with and without the app. See Member Mail 101.
💡 On the Premium plan? You can also text members, even if they don't use the app. See Push Notifications vs. Text Messaging: Which Should I Use?
The Push Notifications Screen
Go to Communications > Push Notifications. Three cards at the top show your reach at a glance:
Members with push: how many members have notifications on, and what percentage of your account logins that is.
Accounts reached: how many accounts have at least one member with notifications on, out of your open accounts.
Devices: the phones and browsers subscribed to your notifications, broken down by browser.
Below the cards are three tabs: Send, Subscribers, and Pruned. Click Refresh in the top right to update the numbers.
Before You Send: Get Members on the App
Set up your install link and QR code in Communications > Mobile App.
Share the app with members by email, on your website, and on signs at the club.
Check the Members with push and Accounts reached cards so you know how many members you'll reach.
Send a Push Notification
Go to Communications > Push Notifications. The Send tab opens by default.
Under Send to, choose who should get it. All push subscribers is selected by default (see Choose Your Audience below).
Enter a Title of up to 80 characters, for example "Pool closed this afternoon."
Enter a Message of up to 250 characters. Put the most important information first.
Check the Preview on the right to see how the notification will look on a member's phone.
Click Send, then confirm.
NOTE: When a member taps the notification, it opens your club's announcements in the app.
IMPORTANT: Once you confirm, push notifications send immediately and can't be recalled. Check your title, message, and audience before you confirm.
Choose Your Audience
Use the Send to dropdown:
All push subscribers: sends to everyone with notifications on.
A segment: sends to a smaller group, for example only Full Member accounts, accounts tagged "Swim Team," or accounts with a balance due.
To target a group you haven't set up yet, click New segment.
If you see Nobody here has push notifications on yet, no one in the group you picked has turned on notifications. Choose another group, or try again once members turn notifications on in the club app.
Sent Notifications
Every notification your club sends is listed in the Sent table at the bottom of the Send tab, showing the notification, when it was sent, who sent it, and how many were Delivered, Failed, and Pruned. Use the per page menu to show more rows. Members can also see past notifications in the app, so they can catch up on any they missed.
Delivered: the notification reached the device.
Failed: the notification didn't reach that device this time. The device stays subscribed and gets your next notification.
Pruned: the subscription was removed automatically after a permanent failure, for example because the member reinstalled the app, cleared its data, or turned off notification permissions. Nothing more is sent to that device.
Follow Up on Pruned Subscriptions
The Pruned tab lists members whose subscriptions were removed, so you can help them turn notifications back on.
Go to Communications > Push Notifications and click the Pruned tab.
Narrow the list with the Date range, Notification, Account type, and Member search filters.
Review which notification triggered each removal and which devices were affected.
To follow up outside Member Splash, export the list to CSV.
Some older records may have blank details.
View Your Subscribers
Go to Communications > Push Notifications and click the Subscribers tab. The number next to the tab name is your current subscriber count. The tab lists every account with the app installed and notifications on. Use it to check your reach before sending and to see who hasn't installed the app yet.
How Members Turn Notifications On and Off
When they install: the app asks members to allow notifications. Members who say yes are subscribed right away.
Later: members can turn notifications on or off any time from the Account screen in the app.
Phone or browser settings: if notifications are blocked in the phone's or browser's settings, the member won't get them even if the in-app toggle is on.
Admins can't override a member's choice.
Best Practices
Make the title count. Many members only read the title, so put the key fact there.
Keep the message short. One or two sentences, most important information first.
Save it for urgent news. Too many notifications lead members to turn them off.
Pair with email for anything important.
Promote the app early in the season so more members are subscribed before you need to reach them.
Frequently Asked Questions
A member isn't getting push notifications. What should I check?
Confirm they have the app installed and are signed in to your club. Then have them check the Account screen in the app to make sure notifications are on. If they are, notifications may be blocked in their phone's or browser's settings. You can also check whether they appear on the Pruned tab.
Why is the Send button grayed out?
Add a title and message first. If you see "Nobody here has push notifications on yet," pick a different group under Send to.
Can I schedule a notification?
Not yet. Notifications send right away once you confirm. Premium clubs can schedule texts instead.
Can I send to one member?
No. Push notifications go to an audience. To reach one member, use Member Mail or contact them directly. Premium clubs can also text a single member.
Do members without the app get an email instead?
No. Push notifications are only sent through the app, which is why pairing them with Member Mail is recommended.
Is there a limit on how many I can send?
No, but sending too many may cause members to turn them off.