Announcements lets club admins show pop-up notifications to members while they are logged in to your club site. Members see them without checking email, so they work well for updates, reminders, and collecting feedback.
Getting There
Go to Communications > Announcements.
Announcements are grouped into tabs by status: All, Active, Scheduled, Draft, and Archived.
Announcement Types
Pop-up shows a message and can include up to two call-to-action buttons. Layouts:
Vertical — centered window with the image on top and text below.
Horizontal — wide window with the image on the left and the message on the right.
Toast — a rounded strip pinned to the bottom of every page.
Feedback collects responses from members. Formats:
Open answers — members type free-form answers to up to five questions you write.
Poll — members pick from up to six options you define.
Create an Announcement
Click New Announcement to open the four-step editor.
Step 1 — Type
Choose Pop-up or Feedback.
For Pop-up, choose a layout: Vertical, Horizontal, or Toast.
For Feedback, choose a format: Open answers or Poll.
Click Continue.
Note: Once you move past this step on an existing announcement, the type can't be changed. To use a different type, create a new announcement.
Step 2 — Content
Enter a Title (up to 80 characters) and a Message (up to 500 characters).
Pick an accent color from the six swatches.
For Pop-up announcements, you can upload an image. Feedback announcements have no image on this step.
The editor saves as you work — you'll see a Saving indicator in the header.
Step 3 — Call to Action
Pop-up: add up to two buttons. Each needs a Button label (up to 30 characters) and a URL.
Open answers: add up to five questions (up to 200 characters each). Members type a response to each one.
Poll: add up to six options (up to 60 characters each) for members to choose from.
Use the trash icon to remove a question or option.
Note: A pop-up with no button is fine for information only, but the Until member acts frequency needs at least one button.
Step 4 — Audience & Schedule
Account Types — target specific account types, or leave empty to show to all.
Account Tags — target by tag, or leave empty for any.
Account Payment Status — target by payment status, or leave empty for any.
Show frequency:
Show once — each member sees it one time, then never again, even if they don't interact with it.
Until member acts — keeps appearing on every page load until the member clicks a button (pop-up) or submits (feedback).
Every page load — appears on every page load. Not available for Feedback.
Timing — Active now shows it immediately with no end date; Scheduled runs it between a Start date and End date.
Click Publish when you're ready to go live.
Track Performance
Click Stats on any announcement to see how it is doing.
Pop-up stats:
Delivered — percentage of eligible members who have seen it.
Engagement — percentage who clicked a button.
Dismissed — members who closed it without clicking.
Feedback stats:
Delivered
Submissions and response rate
A recipients table that is also the submissions list — click a row to see that member's full responses.
Permissions
Using Announcements requires the Announcements permission, set in Admin > User Roles.
If you don't see Announcements under Communications, contact Member Splash Support to confirm your access.
Need Help?
If you have questions or run into problems with Announcements, contact Member Splash Support.