Virtual Lost & Found gives your club a simple way to track found items, let members claim them online, and manage the process in one place.

NOTE: Lost & Found works across three places:

Staff add found items in the Club Admin app.
Staff manage items and claims in the desktop admin under Front Desk → Lost & Found.
Members view and claim items only in the Member Splash app. There's no desktop option for members.

If your club hasn't set up the app yet, see the Member Splash Mobile App — Admin Setup Guide.

What This Feature Does

Staff add found items from the Club Admin app by taking a photo. The background is removed and a description is written automatically.
Members browse found items in the Member Splash app.
Members claim an item they think is theirs, and can cancel the claim if needed.
Staff confirm or deny claims from the desktop admin.
Staff can record a walk-in claim by searching for the member, without leaving the screen.
Long lists can be paged and filtered by status and category.

Before You Start

Set up the Member Splash app for your club. Members can only view and claim items there.
Turn on Lost & Found in Settings (see below). If it's off, staff see a message pointing them to Settings → Mobile App, members see that the feature isn't available, and no one can add or edit items.
Decide who on your staff will review and resolve claims.
If several items share one photo, the photo is only deleted once no item uses it.

Staff need the Club Admin app to add found items.

Go to Settings → Mobile App → Mobile App Settings.
Make sure Enable Mobile App is checked.
Check Lost & Found.
Fill in Lost & Found intro & policy. It's shown at the top of the members' Lost & Found page. Use it for a short intro or your policy, such as how long items are held. If blank, members see "Browse items currently in the lost and found."
Fill in Lost & Found pickup instructions. Members see this after they claim an item. If blank, members see "Bring your ID to the front desk to pick it up."
Click Save changes.

Open the Club Admin app and tap Lost & Found.
Tap Add Item.
Take a photo of the item. Tap Retake to try again.
The app removes the background from the photo.
A description is written automatically. Edit it, tap Regenerate for a new one, or tap the microphone to dictate your own.
Choose a Category, or type a new one to create it.
Tap Add Item to save it.

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On the app's Home screen, members tap Lost & Found under Quick Links.
They filter by category or search, then browse. Each item shows its photo, date found, status (Open or Claim pending), category, and description.
If an item is theirs, they tap This is mine.
In the Claim this item window, they can add a note to help staff verify ownership or say when they'll pick it up, then tap Submit claim.
The item changes to Claim pending, and the member sees your pickup instructions.
To cancel a claim, they tap Cancel on the item.

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Go to Front Desk → Lost & Found.
Review items in card or list view. Use the page controls, status and category filters, and search as needed. Each item shows its description, category, status, claims, and date added.
Open an item's claims by clicking its Claims count (for example, "1 pending") or the ••• menu. This works in both list and card view, even for items with no claims yet.
In the Claims window, review the member's account name and number, their note, and the claim date.
Click Confirm to approve the claim, or Deny to reject it.

The ••• menu also lets you Edit an item, Reopen a closed item, or Delete it.

Use this when a member stops by in person and you want to log the claim while you're talking with them.

In Front Desk → Lost & Found, open the item's Claims window.
Under Record a walk-in claim, choose a search type, such as Last Name, and search for the member as you would at check-in.
Select the member to mark the item claimed for them.

To undo it, click Reopen item in the same window.