Your HOA can hide each account’s PAID or UNPAID status from residents. This helps if you’d rather not show it at all, or while you’re still checking accounts before the season starts.
Hide payment status
Click Settings in the top navigation bar.
Under Payments, select Payment Settings.
Turn on "Unpaid Warning Account Types"
Choose the account types the setting applies to.
Click Save.
When payment status is hidden, residents don’t see PAID or UNPAID on their account. When it’s shown, they do.
💡 Tip: Hide payment status before the season while you set up and check accounts. Show it again once everyone’s status is correct. You can change this setting at any time.
Who can still see payment status
Hiding payment status only affects residents. Your club’s admins and managers still see it in the admin, and front desk staff still see it when checking people in.
Keep unpaid accounts from checking in
Click Settings in the top navigation bar.
Under Front Desk, select Check-In Settings.
Under Account Types Allowed to Check In, check Exclude Unpaid. Unpaid accounts no longer show up in front desk search.
Click Save.
If you’d rather let unpaid accounts check in, you can leave a note for front desk staff instead, for example “Please ask the primary contact to call the management office.”
In Check-In Settings, under Optional Check-In Information, turn on Check-In Note.
⚠️ Hiding payment status doesn’t change what unpaid residents can do. If Allow Unpaid Members to Reserve is turned off, unpaid residents still can’t make reservations, even if they can’t see that they’re unpaid.