If a visit was recorded by mistake, such as a duplicate or the wrong account, you can delete it from the Visits screen. Any guest credits used are returned to the account automatically.
Delete a Visit
Go to Front Desk → Visits.
Find the visit, using the date range and search if needed.
Click the 3 dots next to the visit and select Delete.
Check the confirmation window, which lists everyone included in that visit.
Confirm to delete.
IMPORTANT: Deleted visits can't be recovered. Review the list of visitors carefully before you confirm.
What Happens Next
Any guest credits used for the visit are returned to the account.
The deletion is recorded in the account's history.
Who Can Delete Visits
Board users can delete visits by default. To let other roles delete visits, go to Admin → User Roles and turn on Visits: Delete Visits for that role. See About Admin User Roles and Capabilities.
For more on the Visits screen, see Visits Report.