Point of Sale frequently asked questions
Quick answers to the questions clubs ask most about the Point of Sale. For step-by-step selling, see Selling Items via the Point of Sale.
Why is Point of Sale greyed out in my menu?
Point of Sale is included with the Essentials and Premium plans. To add it, contact Support.
Which payment methods can my club accept?
You choose which payment methods your staff can use at the Point of Sale:
Bill to Account: The charge goes on the member’s account, and they pay it once you send an invoice.
Cash
Credit: Use a connected card reader or enter the card by hand.
Comp: [verbiage pending test-site check]
Splash Card: The charge comes off the member’s prepaid Splash Card balance.
Change the payment methods your club accepts
Click Settings in the top navigation bar.
Select Point of Sale Settings under Front Desk in the left-hand menu.
Under Payment Options, check each method you want to accept. This is also where you turn Bill to Account on or off.
Under Default Payment Method, pick the one that’s selected automatically on new orders.
Click Save.
Can I turn on Bill to Account for only some members?
No. Bill to Account is either on or off for your whole club.
Why can’t a member see their Bill to Account order to pay it?
Bill to Account orders show up in the member’s Order History right away, but they can’t pay until you send an invoice. You can send invoices whenever it suits your club, such as monthly or right after an order.
Go to Finances > Create Invoices.
Select the accounts or members you want to invoice.
Click Send Invoices.
💡 Tip: If you void a Point of Sale order, it’s removed from the member’s invoice automatically, even if you already sent the invoice.
Invoices are only for Bill to Account orders. Membership dues aren't invoiced. See How Billing Works in Member Splash: Payments vs. Invoices.
What does a member get when I send an invoice?
The primary account holder gets an email with their balance due and a link to log in. From there they can see their itemized charges under Payments > Order History and pay on the Payments screen. You can’t change the wording of this email right now.
Dear {NAME}
Your account at {CLUB NAME} has a current balance due of {$XX.XX}. To view an itemized list of unpaid charges login to your account here and click on Payments -> Order History. To pay this invoice go to the Payments screen.
How do I record a check?
Members can’t pay by check anymore. If a member hands you a check, record it with Offline Payments.
Why does my search show no names, or only Guest Order?
This usually means no account types are allowed to place orders.
Click Settings in the top navigation bar.
Select Point of Sale Settings under Front Desk.
Under Allowed Account Types, check every account type that should be able to buy at the Point of Sale.
Click Save.
⚠️ Important: If no account types are checked, member searches return no results, and your staff can only place guest orders.