Effective January 16, 2026, members will no longer see check as a payment option during checkout. This article explains why we're making this change and what it means for your organization.
Why We're Making This Change
Check payments create challenges that impact both your administrative efficiency and Member Splash's ability to provide reliable payment processing:
Administrative burden: Manual tracking and deposit handling adds unnecessary work for volunteer administrators
Payment accuracy risks: Incorrect payment amounts or bounced checks create reconciliation problems
Refund complications: There's no built-in refund mechanism for checks. Organizations must issue separate checks for refunds, creating gaps in your financial record keeping and additional administrative work
Industry trends: Payment processors are moving away from check processing as electronic payments become the standard
Don't have ACH yet?
ACH processing requires a separate application with ECRYPT and goes through an underwriting approval process. Here's more about ACH Application Process. Please contact Support to get an application started.
What This Means for You
For your members: Check will no longer appear as a payment option at checkout starting January 2026. Credit card payments remain available and unchanged.
For admins: You can still record check payments received in the mail using the Offline Payments feature in your admin dashboard. This allows you to maintain complete financial records even if members mail checks directly to your organization.
What You Need to Do
No action is required. The check payment option will be automatically deactivated on January 16, 2026.
Recommended: If you don't already have ACH processing enabled, consider applying now to give your members a lower-cost electronic payment option. The underwriting process can take 5-7 business days for approval.
Please directly contact ECRYPT's Jake Hudes at [email protected].
Need an Exception?
We understand this may be a significant change for some organizations. If check payments are critical to your operations and you need to discuss options, please contact our support team. We're here to help make this transition smooth and successful.
Frequently Asked Questions
Q: I have pending orders from before January 16, 2026. How should I record payment?
A: If your organization has pending orders from before January 16, 2026, you can still record payments even after check payments have been disabled:
Navigate to Finances > Orders
Find the pending order
Click the three dots menu (⋮)
Select Record Payment
This allows you to manually mark these orders as paid once you've received payment through an alternative method.
Q: When was my club notified about this?
Email communication went out to the administrative address on file for your organization in November 2025 with the following information:
Good Afternoon,
We're contacting you about an important update to Member Splash's payment options. You're receiving this message because this email address is listed as the administrative contact in your Member Splash platform.
Starting on January 15, 2026, members/residents will no longer have the option to pay by check. This change is part of our broader move to streamline and modernize payment processing. We understand that check payments may have been a significant part of your operations, and we want to ensure your members continue to have accessible, affordable ways to pay, without hindering your ability to collect dues and fees efficiently.
Why we’re retiring checks:
Manual tracking and deposit handling increases the administrative burden
Risk of incorrect payment amounts or bounced checks
No built-in refund mechanism; clubs must issue separate checks for any refunds, creating financial gaps in your record keeping.
ACH payments solve these issues while keeping costs low and processes streamlined. Your club already offers members the ability to select ACH (bank transfer) payments, which come at a lower cost than credit card transactions:
Credit Card: 2.9% + $0.30 per transaction
ACH: Only 0.5% per transaction
ACH payments offer a secure, affordable way for members to pay, while reducing administrative overhead for your team.
What if someone still wants to pay by check?
While checks will no longer be publicly listed as a payment option for your members, admins can still record them manually using the Offline Payment feature in your admin dashboard.
What you need to do:
No action is required. The ability for a member to submit a Check payment will be deactivated on January 15, 2026. Credit card and ACH payments will remain available and unchanged.
Need to talk?
We understand this may be a big shift for your club. If check payments are critical to your operations and you'd like to discuss options, please don’t hesitate to reach out. We're here to help make this transition smooth and successful.
Q: How do I offer ACH payment processing?
Read up on ACH payment processing and the application process.