Once you've set up your item categories, you're ready to add the products and services you want to sell through the Point of Sale system.
Before You Begin
Prerequisites:
You must have at least one item category created
You need access to add products
Not sure if you've created categories yet? See Setting Up Item Categories in Point of Sale first.
How to Add a New Product
Log in to your Member Splash dashboard
Navigate to Point of Sale > Items > Add Item
Fill in the product details:
Product Name - What you're selling (e.g., "Hot Dog," "Swim Lesson - 30 min," "Guest Pass")
Price - Dollar amount (e.g., 3.50)
Category - Select from the dropdown (the categories you created earlier)
Option / Notes checkbox: If this box is checked when this item is selected you will be prompted to add a note with any options or customizations. Ex: For a burger you might type "LTO" for lettuce, tomato, onion. The note will be printed on the receipt under the item.
Click "Publish" - Select a category before publishing. Point of Sale requires a category before an item can be published, including in the item editor, Quick Edit, and bulk edit. Drafts and the Employee Discount item are unaffected; existing live items without a category can still be saved normally.
Your new product will now appear on the POS menu for staff to select when taking orders.
Product Setup Examples
Snack Bar Items
Product Name: Chocolate Ice Cream Bar
Price: $2.50
Category: Food & Beverage
Services
Product Name: Private Swim Lesson - 30 minutes
Price: $45.00
Category: Swim Lessons
Guest Passes
Product Name: Daily Guest Pass
Price: $10.00
Category: Guest Passes
🚨Important Note: Guest passes sold through Point of Sale create a charge on the member's account but do not automatically add redeemable guest credits to their account for front desk check-in. If your club uses the guest credit system for front desk operations, you'll need to manually add guest credits to the member's account separately, or use the regular guest credit purchase process instead of POS.
Merchandise
Product Name: Club T-Shirt - Adult Large
Price: $25.00
Category: Merchandise
Best Practices
Use clear, specific names - "Hot Dog" is better than "Item 1" or "HD"
Include size/duration when relevant - "Swim Lesson - 30 min" vs "Swim Lesson - 60 min"
Price consistently - Use .00 for whole dollar amounts (5.00 not 5) to avoid confusion
Add details in descriptions - Help staff understand what they're selling, especially for services
Create variations as separate items - If you have small/medium/large sizes, create three separate products for easier tracking
Test after creating - Go to the POS ordering screen and verify your new item appears correctly
Managing Your Products
Editing a Product
Navigate to Point of Sale > Items > All Items
Find the product you want to edit
Update the information
Click Update or Publish to save changes
Pricing Updates
When you change a product's price, the new price applies to all future orders. Previous orders keep their original pricing.
Deactivating Products
If you need to remove an item from your POS menu (seasonal items, discontinued products):
Most systems have a "Draft" or "Inactive" status option
This removes the item from the ordering menu but preserves historical data
💡Tip: Don't delete products that have order history - deactivate them instead so your reports remain accurate.
Troubleshooting
"I added a product but it's not showing up on the POS menu"
Did you click "Publish"? Check if it's still in Draft status
Does the item have a category? New items need one to publish; an existing live item without a category can still be saved.
Try refreshing the page or logging out and back in
"My product is showing up under the wrong category in reports"
Edit the product and verify the correct category is selected
Remember: You can't change the category on past orders, only future ones
"I need to change prices frequently (happy hour, seasonal pricing)"
Consider creating separate products for different price points (e.g., "Hot Dog - Regular" and "Hot Dog - Happy Hour")
Or update the price as needed and staff can manually adjust at the time of sale
💡Reporting note
Assign a category to each product whenever possible. Existing items without a category now remain visible in Sales Details under Uncategorized or Unknown category, including when you filter by Fee Type. Review and categorize older items to keep reports consistent.