The waitlist form is a special form connected to Member Splash that automatically creates new accounts when prospects apply online for membership.
How It Works
When someone submits an application through your waitlist form, Member Splash automatically:
Creates a new account in your database
Assigns a unique account number that incrementally increases based on the date and time of submission
Applies the default account type specified in your Member Splash settings (typically "Waitlist" if your organization has a current waitlist)
Managing Your Waitlist
To view your waitlist, navigate to Accounts and filter by Account Type = Waitlist.
The waitlist order is determined by account number—the lower the account number, the higher the applicant ranks on your waitlist. This ensures a fair, first-come-first-served order based on when applications were submitted.
Important Note About Account Numbers
Only the system-generated Account # will automatically increment. If you have created custom account fields with titles like "Waitlist" or "Waitlist Number," these will NOT automatically increment and should not be used to determine waitlist order. Always use the Account # field for accurate waitlist ranking.
NOTE: Your waitlist form is set up by your onboarding technician based on your needs at setup. The correct mapping of fields is critical to the creation of accounts, and any incorrect alteration will prevent accounts from being created properly. If you need to make changes to your form mapping, please contact support for assistance.
To start, choose forms:
Choose the Waitlist form or the form that you are using for that purpose (sometimes called the New Applicant Form):
The User Feed sets up the connection to Member Splash:
Click on the feed you are using
This is how the feed should be set up and all of the information must be mapped correctly or the account will not be created.
