When someone applies online, Member Splash creates an account for them and puts them on your waitlist in the order they applied. The account number (Acct #) sets their place in line: the lower the number, the sooner they're offered a spot.
Prefer to watch?
Turn on the waitlist
Click Settings in the top navigation bar and go to Members > Account Settings.
Set Default Acct Type to Waitlist (or your waitlist account type) and save.
New applications now land on the waitlist. When you stop using the waitlist, change Default Acct Type back to an active type like Offered Membership. Your application form was connected during onboarding. See Your Application or Join Form That Creates Member Accounts.
See your waitlist in order
Go to Membership > Accounts.
Click Filters, set Account type to Waitlist, and apply. Click Save as view to reuse it.
Click the Acct # column to sort lowest first. The top account is next in line.
⚠️ Always order by Acct #. Custom fields like "Waitlist Number" don't count up on their own, so they can't keep the line fair.
Offer a spot
In Membership > Accounts, click the ⋮ menu next to the waitlist account with the lowest Acct # and choose Edit.
On the Details tab, change Account type from Waitlist to your active type (like Offered Membership) and save.
If notifications are on, the family is told, and they can log in to pay and finish signing up. To move several at once, select them and use Bulk Actions > Change Account Type.
Add someone to the waitlist yourself
Create the account and set its type to Waitlist. It gets the next Acct #, so it goes to the end of the line, based on when you created it.
Troubleshooting
New applications aren't on the waitlist: check Default Acct Type in Settings > Members > Account Settings. If it's right, the form's connection may be broken. Please don't change the form's Member Splash settings yourself; ask 💦Splash or reach our support team (Monday to Friday, 6am to 6pm ET).
Can't find someone: they may already have been moved to an active account type.