Managing Inactive and Closed Accounts
Understanding the difference between account types, account status, and closing or deleting accounts is important for keeping your records accurate and avoiding confusion.
1. “Inactive” Account Type
An account type is something your club defines (e.g., “Family,” “Single,” “Sabbatical”).
Some clubs create an account type called Inactive to represent members who are taking a year off. However, this can cause confusion since Member Splash also has a system feature called “Inactive.”
We recommend using a different name such as “Sabbatical,” “Skip a Year,” or “Gap Year.”
2. Making an Account Inactive
Inactive status is a system setting that prevents a member from logging into their account.
Their information is preserved in the system, but they cannot self-manage their membership. To return, they must contact the board or membership chair.
This is applied manually to each account — there is no bulk update option.
3. Closing an Account
Closed accounts are placed into the special Closed account type (included in every club by default).
Members in this status are considered former members:
They lose all rights and privileges.
They cannot log in.
They are excluded from email sync (e.g., Mailchimp).
Member Splash retains account history (payments, visits, reservations, etc.), so your reporting remains intact.
Closed accounts can be reactivated in the future if needed.
👉 In most cases, this is the best option when someone leaves your club.
4. Deleting an Account
Deleting permanently removes the account and all associated records.
This can impact historical reporting (e.g., payment reports from prior years).
Use this only for test accounts or accounts created in error.
✅ Summary
Account Type = category you create (don’t call it “Inactive”).
Inactive Status = prevents login but keeps data intact.
Closed = former members, history preserved, can be reactivated.
Deleted = gone forever, use with caution.