Many pools have simplified operations by going cashless at the snack bar. Instead of accepting cash, members can charge purchases directly to their accounts. These charges are tracked through the Point of Sale system and can be billed later via the dashboard.
This guide walks you through how to:
View snack bar POS orders
Create invoices for on-account purchases
View and manage invoices in the dashboard
When members charge snack bar purchases to their account, those orders stay unpaid until you send an invoice. Here’s how to review orders, bill them, and track what’s been paid (Point of Sale is included with Essentials and Premium plans).
🪧 Note: Invoices are only for orders billed to an account. Membership dues aren't invoiced. Members pay them on the Payments tab when they log in. See How Billing Works in Member Splash: Payments vs. Invoices.
View POS orders
Go to Point of Sale > View POS Orders.
Narrow the list by date range or payment status (Paid, Unpaid, Partial, Pending, Partial, Refunded). You can also search by name, account #, order #, order status. Click the Columns icon to choose what you see.
Click the three-dot menu next to an order to view, edit, or delete it.
To download your list, click Export. Check specific rows to export just those, or leave them all unchecked to export everything in your filtered list.
Create and send invoices
Members can see on-account orders in their Order History, but they can’t pay until you send an invoice.
Go to Finances > Create Invoices.
Choose the statement date. You can also pick one or more account types to narrow the list. Only accounts with unbilled on-account orders appear, so accounts with nothing to bill won't show up even if they match the account type.
Search by name or account #. Click the down arrow next to an account to see its unbilled orders.
Check the box next to each account you want to bill.
Click Send Invoices. The billing contact gets an email with their balance and a link to pay online.
If a large invoice run stops partway, just reopen the dialog and run it again. It picks up the accounts that haven’t been billed yet.
💡 Voided orders stay off invoices. If you void an order after it’s been invoiced, Member Splash lowers that invoice for you. The change shows on the emailed statement and the member’s payment screen.
View/Track Sent invoices
Go to Finances > View Invoices.
Filter by date range, payment status, or email on file, or search by name, account #, or invoice #. Click a column header such as Payment Status, Guest Credits, or Autopay to sort.
Click the three-dot menu on an invoice to view details, resend the email, or download a PDF.
To handle several at once, check the invoices and choose Batch PDFs or Batch Emails.
⚠️ Accounts without an email on file won’t get their invoice. Filter by Email on File: No Email, then print Batch PDFs to hand out or mail.
Record a payment made in person
If a member pays you outside Member Splash, record it with Offline Payments so the invoice shows as paid.