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Reservations - Taking Payment for Reservations

How to charge members for reservations, either automatically at booking or with a separate payment.

Member Splash can collect payment when members book a facility, and refund it automatically when a reservation is cancelled.


Collecting Payment Separately

If you'd rather not charge at booking (for example, you take payment by check or in person), you can collect it separately:

  1. Leave Paid Reservation off for the facility.

  2. In the facility's confirmation email, tell members how and when to pay, for example with a product, a form, or at the front desk.

  3. To check who has paid, download the reservations report and compare it with your Transactions report or Form Entries. Account numbers make matching easier than names.

NOTE: With this method, payments and reservations aren't linked. Refunds aren't automatic, so you'll handle them yourself.

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