Waiver forms let you require members to sign your waiver in their member portal, and your staff can see who's signed at check-in. You can show it to everyone or just certain member types, ages or billing contacts.
Prefer to watch?
Pick the right form type
Waiver Form: resets every January 1, so members sign again each year. Use it for liability waivers and seasonal rules.
Permanent Acknowledgment: signed once and never asked again. Use it for things like photo consent.
Reservation Form: used with paid facility reservations, not for waivers.
Set up a waiver form
Go to Content > Gravity Forms and click MS Form Templates.
Search for "Waiver" and click Install Form.
Open the new form and paste your club's waiver wording into the Consent field (it starts blank). Add or remove other fields as needed, but leave the hidden Acct # and Member # fields alone. They link each signature to the right account.
Open the form's Settings and fill in the Waiver Description so members know what they're agreeing to.
Under the Member Splash options at the bottom, set Member Splash Form Type to Waiver Form or Permanent Acknowledgment.
Choose who sees it: pick a Rule Type (Billing Contact, Member Type or Member Age), the Condition and Value, then an Action of Show or Require.
Save the form and submit a test waiver from a test account.
💡 Rules apply to everyone they match. That includes adults, kids, grandparents and house guests. Most clubs use Require so the waiver is signed before any payment. Don't rename a live waiver form, since signatures are matched by form name.
Members see the waiver on their Manage Account screen:
Track who has signed
Signed waivers show on Front Desk > Checkin. To report on who has or hasn't signed this season, use account tags. Waiver forms: reporting with account tags
Review your waiver each season, and check with your club's legal counsel if you have legal questions.