To reach Member Splash settings, navigate to WordPress Menu > Member Splash Settings > Member Splash Settings.
There are 5 tabs in the Member Splash Settings that we will review.
1. General Settings
This tab is used to set your season’s start and end dates, which typically reflect the time your facility is open.
These dates do not affect most system functions — their primary purpose is to control house guest access. When a house guest (sometimes also called Nanny Pass) is added to a member’s account, Member Splash automatically assigns them access based on the season dates entered here. They’ll be automatically removed from the account after the season end date.
We recommend entering the date range during which house guests are permitted to visit your facility.
2. Account Settings
This tab is used for default settings:
Default Password: This is the Default Password for accounts when doing initial onboarding setup and when an Admin manually creates an account.
Default State: The default State for new accounts.
Default Account Type: Applies when members are allowed to create their own accounts. Admins can always override this.
Require Emergency Contact Info: If enabled by an Admin, all members will be prompted and must have an emergency name and phone number on file.
Show Legacy Acct #: If enabled, members with a legacy account number from a prior membership tracking system will see it listed on their Manage Account screen.
Legacy Account # Label: If the box above is checked, you can optionally choose a different label for the Legacy Account # (I.e. Bond Number, Key Fob Number).
Manage Account Screen Tabs: Select which tabs members should be able to see on their Manage Account screen:
Payments
Unpaid Charges
Reservations
3. Directory Settings
This tab is used to enable the Member Director Options. directory.
Enable Online Member Directory: If enabled, members will have the option to choose whether or not they are included.
Choose which account types are included: This list is dynamic based on the account types created in your system. Select your preferences.
Choose which member types are included: This list is dynamic based on the member types created in your system. Select your preferences.
Choose which member fields are included: These options are static: email, home phone, cell phone, work phone, address, date of birth, and member type.
4. Messages
These are all of the default messages for system notifications. If you wish to add your phone numbers or email, this is where you can control the messages.
Inactive Account Message: Shown to members with inactive accounts when they try to log on. Default message: Your account is marked as inactive. Please contact the pool membership chair for further information.
Login Form Instructions: Optional instructions displayed above the login form. Default message: none.
Lost Login/Pass Screen Message: Displayed in the form where members can look up their username or password. Default message: If you have forgotten your username or password, enter an email address associated with this account. The address must already be in the system. If a matching account is found a reset link will be mailed to the address you enter.
Password Reset Link Error: Displayed if the password reset link that was sent has expired or is invalid. Default message: Invalid or expired reset code. Please go back to the login screen and try again. If you need further assistance please contact the pool.
5. Forms
All the options for member account editing permissions are found here. If you want members to have full control over their accounts, simply check all the boxes. Below are the available options you can choose from.
View Required Field Errors when Switching to an Account: Check the box to see errors. Members will be prompted with requirements they must complete before being able to make a payment or reservation. To see these required field notices, for things such as required photo missing, required date of birth, required emergency contact, check the box.
Restrict Number of Member Users Can Add by Account Type: If members are allowed to add people to their accounts, you can set a maximum number for each account type. Choose “None” to prevent members from adding anyone, or “Unlimited” to allow unlimited additions. Paid house guests do not count toward this limit. The list of account types shown updates automatically based on the account types in your system.
Note: Setting a limit does not remove any existing members—it only prevents members from adding more going forward. Admins should audit existing accounts after limits are set and manually adjust any that exceed the new maximum.
As an admin, you can always override these limits. For example, if the limit is 6 members per household but you want to allow 8 for a particular family, you can add the extra members manually.
Allow Users to Edit Members: If checked, users will be able to edit members of their account.
User Selectable Member Types: Select which member types users can choose from on the front end. If you sell House Guest passes, for example, you will want to prevent members from adding them. The list of member types shown here updates dynamically based on the account types in your system.
Allow Users to Delete Members: If checked, users will be able to delete members from their accounts.
Allow Users to Change Username: If checked, users will be able to change their account username.
Allow Users to Edit Address: If checked, users will be able to edit their address.
Allow Users to Change Billing / Primary Contact: If checked, users will be able to change the billing / primary contact.
Allow Users to Add Pictures: If checked, users will be able to a picture to their account.
Require Billing / Primary Contact Email: If checked, the billing contact for the account will be required to provide an email address.
Require Date of Birth: Select which member types must provide a date of birth. The list of member types shown here updates dynamically based on the account types in your system.
Require Picture: Choose which member types are required to provide a profile picture. The list of member types updates automatically based on the account types in your system.
Note: To fully activate the Require Picture setting, admins must also enable both Allow Users to Edit Members and Allow Users to Add Pictures. After that, under the Require Picture setting, select the member types this requirement applies to.