A Special Pricing product lets you charge one family a custom amount, like dues split into two payments or dues without the late fee, without touching your regular products. You set it up once and reuse it whenever someone needs a break.
Create a Special Pricing account type
Go to Settings > Account Types.
Add an account type called Special Pricing. Settings: Account Types
Build the product
Go to Finances > Products and click Add New. Creating a product with flat rate pricing
Enter the custom price. If it's dues, use your Membership Dues fee type.
Under Show / Hide / Require Rules, check Apply Rules and add a rule: Rule Type = Account Type, Comparison = Is, Field = Special Pricing.
Publish the product.
Charge the family
Go to Membership > Accounts, find the family, click ⋮ and choose Edit.
On the Details tab, set Account type to Special Pricing and click Save changes.
The member pays online with Make a Payment, or you record what they gave you in Finances > Offline Payment.
Once they've paid, edit the account again and set it back to its original account type.
If no one else needs it right now, set the product back to Draft in Finances > Products.
💡 Paying in two or more parts? Each payment can change the account's payment status, so check it after each one and set it to Paid or Unpaid on the account as needed. If you just want to split dues into payments, installment plans may be an easier fit.