Products define what your members can buy, how much they pay, and what happens after they pay. Configured products show to members when they pay through their member portal, depending on each product's rules.
To view or add products, go to Finances > Products.
Each product has a Fee Type, a pricing module (how it is priced), and optional rules and settings (who sees it and what happens after payment).
💡Before you start, review Start Here: Fee Types to understand how products connect to your fee structure.
Understanding Pricing Modules
Pricing modules decide how Member Splash calculates the cost of a product. This is the most important choice when you set up a product.
🚨Critical rule: Use only one pricing module per product. If you set prices in more than one module on the same product, members will see unexpected amounts at checkout.
Flat Rate Pricing
Flat rate pricing charges the same amount to every account, no matter how many members are on it. Set it in the Flat Rate Pricing section using the Price field.
Best used for: annual household dues, initiation fees, bond fees, maintenance fees, late payment fees, and discount credits.
Example: Your club charges $500 per household. Every account pays $500, whether it has 2 members or 6. Set Price to 500.
Per Member Pricing
Per member pricing charges based on how many members on the account are being paid for. Turn on Enable per member pricing in the Per Member Pricing section.
Best used for: membership fees charged per person instead of per household.
Note: It is designed for membership fees. Using it for other products can make billing confusing.
Example: Your club charges $150 per person. A family of 4 pays $600; a family of 2 pays $300.
Age-Based OR Member Type Pricing
This module charges different amounts based on each member's age or member type. Turn on Enable Age / Member Type Pricing in the Age & Member Type Based Pricing section.
Age-based pricing uses a Minimum Age and Maximum Age for each price. For example, a lower rate for children under 12 and a senior rate over 65.
Member type pricing uses a Member Type (for example Adult or Child) instead of an age range.
Example: $200 for adults (18+), $100 for youth (13-17), $50 for children (5-12), free under 5. Two adults, one teen, and one young child pay $450.
Guest Pass Options
Guest pass products use three sections together:
Flat Rate Pricing: the price of one pack (required).
Guest Pass Options: Number of Passes Per Book (required).
Product Options: Show Quantity Option? and Maximum Quantity, so members can buy more than one pack (optional).
Example: You sell 10-pass packs for $50. Set Price to 50, Number of Passes Per Book to 10, and turn on Show Quantity Option?. One pack gives 10 passes; two packs give 20.
User-Defined Pricing
User-defined pricing lets members enter their own amount at checkout. Turn on User Defined Price.
Best used for: donations, fundraising, and optional contributions.
Note: Never use it for required fees. There is no way to set a minimum amount.
Example: A "Pool Equipment Fund" product where members donate any amount.
House Guest Options
House guest pricing lets members add a temporary person to their account for the season (often called a "nanny pass" or "au pair pass"). The house guest is removed from the account when the pass ends, so a family can add a different house guest next season.
Choose a Price Model: Flat Rate (one price for the season) or Date Based (different date ranges and prices).
Best used for: seasonal caregivers, au pairs, nannies, grandparents, or other temporary household members.
Example: A $300 house guest pass. A family buys it for their summer nanny; next year they can buy it again for a different nanny.
Account Balances and Credits
Account balance products charge or credit an amount stored in an account field (set with Balance Field and Balance Description Field).
These are usually set up by your Member Splash onboarding technician. Contact Member Splash support for help.
Rules and Settings
Rules control who sees each product and what happens after payment.
Show, Hide, and Require Rules
In the Show / Hide / Require Rules section, turn on Apply Rules, choose a Rule Action (Show, Require, Disable, or Hide), then add one or more rules.
Account Type: show products only to certain membership categories. Example: a "New Member Initiation Fee" only for "Applicant" accounts.
Account Tag: more detailed control for promotions, special categories, or custom groups.
Account Payment Status (Unpaid, Pending, Paid) and Account Prior Year Payment Status (Unpaid, Paid): show products based on payment status. Example: show a late fee only to unpaid accounts.
Selected Product: show a product based on whether another product is selected. This is advanced; plan and test carefully.
Link multiple rules with Next Rule Relationship (And, Or, | And, | Or).
Example: To offer a discounted rate only to last year's early-bird members, tag those accounts "Early Bird 2025" and set the product to show only for that tag.
Note: If a rule has no value selected, it is ignored. The product list shows a red Issues badge, and the product edit screen shows a warning listing each incomplete rule, until you fix it.
Post-Payment Actions
Post-payment actions update the account automatically after payment. Turn on Apply Post Payment Action and add rules.
Actions available: change the Account Type, or Add Tag, Remove Tag, or Replace Tag With for an Account Tag.
Common use: move members through your membership lifecycle, for example from "Applicant" to "Full Member."
You can also tag accounts after a purchase, for example tag "Premium Member" when someone buys a premium guest pass pack.
Example: When an "Applicant" pays the $1,000 initiation fee, their account type changes to "Full Member" and your full member product list becomes visible to them.
Product Information and Internal Notes
Basic Summary Information
The main description box is the description members see when browsing products. It also appears after the product name on invoices.
Use plain language. Instead of "Annual Membership Dues - Account Level Flat Rate," write "Annual Membership: Full access to all facilities for your entire household, valid through December 31."
Internal Notes
The Notes field in Internal Notes is for admins only. It is NOT shown on the front end.
Use it to track yearly price changes, why rules exist, or reminders. Example: "Increase price by 3% each January" or "This product requires the Early Bird tag."
Next Steps
Review Start Here: Fee Types to pick the right fee type for each product. Fee types drive reporting and accounting.
Start with the pricing module that fits your most common fee. Set up a test product and check it before making it live.
You can return to any product later to change pricing, rules, or descriptions.
Video Demonstration
Use the video below together with this article.











