A House Guest product lets members pay to add a nanny, au pair, or relative to their account for a season (or a set date range). Member Splash adds the guest automatically and stops showing them once their pass ends.
What is a House Guest Pass?
A house guest pass (also called a nanny pass) temporarily adds an extra person to a member's account. Common uses:
Nannies or au pairs who need pool access while caring for children
Grandparents staying with the family during the season
Exchange students or long-term houseguests
Families can give seasonal access to caregivers or relatives without permanently adding them to the roster, and your admin team doesn't need to remove them by hand at season's end.
Before You Begin
🚨Important: If you sell nanny or house guest passes, do not offer "Nanny" or "House Guest" as a member type option. Member Splash assigns the house guest member type automatically when the pass is purchased.
Set your Season Start Date and Season End Date in Settings > General Settings. Flat Rate house guest passes use these dates.
Make sure the House Guest Fee fee type exists with the slug
house-guest-fee(see Step 1).
How House Guest Passes Work
The member adds the house guest product on their payment screen and enters the guest's First Name and Last Name.
The member completes payment.
The guest is added to the account automatically as a paid house guest.
When the pass end date passes, the guest no longer shows on the account. No manual cleanup is needed.
Key Feature: You can create several house guest products (for example, "Grandparent Pass" for $100 and "Nanny Pass" for $200), and with Allow Multiple on, members can buy more than one pass of the same product.
Step 1: Check the House Guest Fee Type
The house-guest-fee fee type is what turns on the automatic add/remove. Member Splash creates a House Guest Fee fee type with this slug automatically.
Go to Finances > Products and click the Fee Types tab.
Find House Guest Fee. You can change the Name to what members should see (for example, "Nanny Pass").
If it is missing, add a new fee type with the slug exactly
house-guest-fee.
🚨Critical: The slug must be exactly house-guest-fee for the system to add the guest automatically. The name can be anything, but never change the slug.
Example Fee Type Configurations
What Members See (Name) | Required Slug |
Nanny Pass | house-guest-fee |
House Guest Fee | house-guest-fee |
Seasonal Guest | house-guest-fee |
Grandparent Pass | house-guest-fee |
Note: Only one fee type can have a given slug, so the table shows naming choices for that single fee type, not separate fee types.
Step 2: Create the House Guest Product
Go to Finances > Products and click the Add New tab.
Enter the Product Name (for example, "Seasonal Nanny Pass") and a description of what the pass includes and when it ends.
In the Fee Type box, select your house guest fee type (the one with the
house-guest-feeslug).In House Guest Options (do not set up any other pricing section):
Allow Multiple: turn on to let members buy more than one pass of this product (for example, both grandparents). Members then see an Add Another button.
Price Model: choose Flat Rate or Date Based.
Flat Rate: enter the Price charged for each house guest for the whole season (for example, 200 for $200.00). The pass runs from your Season Start Date to Season End Date.
Date Based: add Options rows, each with a Label, Start Date, End date, and Price. Use this to sell passes for different time periods at different prices.
In Show / Hide / Require Rules, set which account types can buy this product and any other limits.
Click Publish.
Step 3: Test the Product
Log in as (or Switch to) a test member account.
Go to Account > Payments and find the house guest product.
Enter a test First Name and Last Name and complete a test purchase.
Check that the house guest now appears on the account.
What Members See
They open their account and click the Payments tab.
They find the house guest product under its fee type.
They enter the guest's First Name and Last Name (and pick a date option for Date Based passes). Clear empties the row; Add Another and Remove appear when Allow Multiple is on.
They check out and pay.
The house guest appears on their account right away.
Important Notes
Season and Pass Dates
Flat Rate passes use the Season Start and End Dates from Settings > General Settings at the time of purchase.
If a member pays after this year's season has ended, the pass is dated for next year's season.
A guest's end date is saved when they are added. Changing your season dates later only affects new purchases.
Guests bought for an upcoming season show on the member's My Account page before the season starts.
Member Type Assignment
If you sell this product, never offer "Nanny" or "House Guest" as selectable member types in forms or registration.
Member Splash assigns the house guest member type automatically when the pass is purchased.
A house guest cannot be set as the billing contact.
Multiple Products
You can create several house guest products with different names and prices, for example "Nanny Pass" ($200), "Grandparent Pass" ($100), "Au Pair Pass" ($150).
All of them must use the fee type with the
house-guest-feeslug.
Multiple Purchases
With Allow Multiple on, members can add several guests with the same product (for example, both grandparents with "Grandparent Pass").
There is no system cap on the number of house guests. Paid house guests do not count toward your limit on how many people members can add to their account.
Troubleshooting
House guest isn't added to the account
Check the fee type slug is exactly
house-guest-fee(no spaces).Check the product uses that fee type.
Check that House Guest Options is set up (not another pricing type).
House guest still shows after the season
Check the Season End Date in Settings > General Settings.
The guest stops showing after the end date saved when they were added. Changing the season end date after purchase does not change existing guests.
Members can't find the product
Check Show / Hide / Require Rules to make sure their account type has access.
Check the product is published and active.